AGUSTINA RAJINO

• Over14 years, address and deliver system improvements. Provide further adjustment, putting into consideration user inquiries and concerns.
• Prepared variety of different written communications, reports and documents.
• Led projects and analyzed data to identify opportunities for improvement.
• Actively listened to customers' requests, confirming full understanding before addressing concerns. Increased customer satisfaction by resolving issues.
• Used other software tools to create documents and other communications.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained energy and enthusiasm in fast-paced environment.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Saved resources and time efficiencies by implementing cost-saving initiatives that addressed long-standing problems.
• Worked within applicable standards, policies and regulatory guidelines.

Maximo System Administrator

Maximo EAM (Enterprise Assets Management):

System Designs and Database Management (to name a few):

• Automation scripts (support users' efficiencies and system ease of use)
• Application designs, application manager, Planning
• Support system disaster recovery and high availability aspects
• Automating routine tasks when appropriate, diagnosing errant deployments and coding errors
• Maintain systems integration (Maximo vs Navision, PayGlobal-ESS, Fraedom)
• Crontasks, attributes, failure codes, domains and other related design & management
• Testing and implementation of System updates and changes
• Project involvement during system upgrades
• PowerBI Reporting, 365 PowerQuery through SQL dbase
• KPI reporting enhancement on functionalities when needed
• Staff training

Maximo System administrator related:

• Performing regular Maximo administration, maintenance, monitoring and tuning of system
• Ensure all data is recorded accurately in Maximo and provides regular progress updates on jobs status
• Current/upcoming and past project:
• Power BI and PowerQuery ongoing requirements, Maximo 7.6 upgrade

Others duties:

• Navision integration points with Maximo, Visual Management and Reporting
• PayGlobal/ESS (previously HRSS) - payroll system, Spendvision (Fraedom) - Credit card reconciliation
• Vault, SharePoint, iButton
• Other end-users IT supports when required/relevant

Administrative duties:

• Planning & Organising, Filing system development when required
• Advise in enhancing PO system, Coordinates PO, Invoice and Spendvision (Fraedom) documentation, liaise with main office on financial documentation and general information
• Participated team-building activities, enhance working relationships
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Participated in team-building activities to enhance working relationships
• Managed team of employees, overseeing hiring, training and professional growth of employees
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
• Exceeded goals through effective task prioritization and great work ethic
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Maintained energy and enthusiasm in fast-paced environment
• Worked with customers to understand needs and provide excellent service
• Conducted research, gathered information from multiple sources and presented results
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Applied skills to daily tasks, improved efficiency and productivity
• Collaborated with team members to achieve target results
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Carried out day-to-day duties accurately and efficiently
• Drove operational improvements which resulted in savings and improved profit margins
• Resolved problems, improved operations and provided exceptional service
• Identified issues, analyzed information and provided solutions to problems

(COMMS&IT Section - Assets Management Unit, Overall database management with a strong background in Field Assets Control Systems and comprehensive expertise in GALILEO, along with Business Objects for reporting.

Communications & IT Section/Assets Management Unit Buffer, Office Management Specialist (see next Work Experience)

In multinational organisation with a scale of 17,000 troops and 2000 international civilians:

• Provided reporting and technical expertise for maintenance of organisational processes.
• Understood analytics and progress conveying results and data quality to team members and management.
• Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
• Identified and resolved data-handling errors and hardware conflicts to maintain organisational IMS infrastructure.
• Administered regular data change updates, batches of data enrichment and improvements to server.
• Extracted system data, identifying challenges and proposing development solutions.
• Supervised and trained staff providing leadership and supportive working environment.
• Clearly assimilated new information to department highlighting specific data needs and actionable insights.
• Managed data analysis and reporting process for executives and budget employees.
• Developed and compiled reports on delivery of data and projections.
• Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
• Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
• Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
• Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
• Provided reporting and technical expertise for maintenance of organizational processes
• Understood analytics and progress conveying results and data quality to team members and management
• Supervised and trained staff providing leadership and supportive working environment
• Managed data analysis and reporting process
• Developed and compiled reports on delivery of data and daily revenue projections

• Assignment in handling Comms&IT Assets Management, Stock/Store (Warehousing/Inventory Management) -UNAMSIL HQ (3 subordinates):
• 
  
• Direct contact with users (enquiries, orders, delivery, maintenance, other support services)
• Advise to Section Chief in response to equipment queries
• Internal:
• Operational coordination with IT&Comms technicians
• Daily liaison with Helpdesk & Workshop
• Warehouse logistics management (overall assets cycles-deployment-control)
• Provision of reports extracted from GALILEO with Crystal Report, Business Objects or MSExcel spreadsheet
• Unit Stock/Store:
• Overall unit stock/store management cycles physical verification
• Operations/logistics
• Overall Assets & Warehousing/Store Management for Comms & IT Section: (Non-Expendable,
• Expendable, Disposable Assets)
• All facets of inventory management (assets receiving, inventory, codification, labeling, shelfing/storing, Stock lists, review, assessment, issuance/returning assets, maintenance, distribution, packing, shipments, write-off)
• Assets tracking/control (electronic & physical)
• Financial verification & reporting
• Liaison with other units (Receiving & Inspection Unit, Property Control & Inspection Unit,
• Movement & Control)
• Reports:
• Generating reports for all information & proper documentation required (general, Monthly assets cycle and financial, budgeting, assets tracking, physical verification)
• Additional:
• Assets financial clearance during staff exit process
• Staff induction
• General office management, internal IT supports when needed, others related to duties, - Comms&IT
• Section/Communication Center

COMMS&IT Section - Communication Center

• Handling official document's electronic transmission, Codecables, confidential documents between the mission, the Headquarters, inter-missions and the external contacts
• Proper document distribution following the procedure outlined
• Dealing with internal clients
• Created & implemented unit's databases for UNAMSIL Peacekeeping Mission Communication
• Center Data Log & Distribution (using MSAccess), to improve work efficiency for CommCenter staff and reduction of manhandling and time consuming
• Reviewing, synchronizing and building it up to the needs of the Unit, refreshing it every new calendar year
• Training unit's staff on the usage
• Providing internal IT supports in the unit when needed
• Data management for future retrievals, office operation activities and administration
• Monitoring Civilian and Military VHF/UHF Radio communications, Civilian Radio Call-signs
• Other related data compilation and management (telephone directory, Standard Radio Communications Procedure etc)

• Report directly to the Managing Director)

• French frozen food manufacture)
• Cikarang/Bekasi

• To Australia Rep, Belgium
• GM Power Generation, GM Transport