Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahaynna Carsten

CBD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Immigration Adviser (Provisional License Holder)

Malcolm Pacific Immigration
09.2022 - Current
  • Conducted client intake interviews to determine client service need and eligibility.
  • Assisted clients with immigration application completion to improve timeliness of case review and disposition.
  • Contributed to client case file preparation and verified inclusion of required documentation.
  • Met with clients to gather information, prepare documentation and determine necessary actions.
  • Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
  • Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
  • Analyzed client documentation and history to determine eligibility for immigration-related benefits.
  • Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
  • Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.

Sales Manager

Sellution
11.2021 - 09.2022
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Prepared sales presentations for clients showing success and credibility of products.

Sales Representative

Trustpower
07.2021 - 09.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Store Manager of Operations

Gold ATM
03.2017 - 07.2021
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Diploma - Business

Te Wananga O Aotearoa
Auckland
08.2018

Skills

  • Critical Thinking
  • Microsoft Office
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Organizational Skills
  • Problem-Solving
  • Relationship Building
  • Remote Office Availability
  • Organization and Time Management
  • Verbal Communication
  • Multitasking
  • Excellent Communication
  • Interpersonal Communication

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Immigration Adviser (Provisional License Holder)

Malcolm Pacific Immigration
09.2022 - Current

Sales Manager

Sellution
11.2021 - 09.2022

Sales Representative

Trustpower
07.2021 - 09.2021

Store Manager of Operations

Gold ATM
03.2017 - 07.2021

Diploma - Business

Te Wananga O Aotearoa

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Ahaynna Carsten