Ahmad Mahmud
Auckland,AUK
Summary
Dynamic Case Manager at Ford New Zealand with proven problem-solving and relationship-building skills. Achieved positive client outcomes through comprehensive case management plans and effective communication. Skilled in documentation and reporting, I consistently enhanced client support strategies, ensuring compliance and confidentiality while empowering clients to make informed decisions about their care needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Ford New Zealand
06.2024 - 03.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Provisioning Coordinator & Migration Specialist
Chorus
10.2021 - 01.2024
- Collaborated with sales teams to prioritize high-value orders and expedite processing for faster revenue generation.
- Evaluated vendor performance periodically by conducting comprehensive assessments based on quality, delivery time, and overall service levels.
- Contributed to cross-functional projects aimed at improving overall supply chain efficiency and customer experience.
- Assisted in forecasting demand trends by analyzing historical data patterns to help improve procurement planning accuracy.
- Enhanced customer satisfaction by providing proactive updates on order status, addressing inquiries, and promptly resolving any issues.
- Coordinated efforts across multiple departments such as purchasing, transportation, warehousing during critical situations like product shortages or recalls.
Outbound Care & Migration Specialist
2 Degrees
07.2021 - 10.2021
- Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
- Led data migration projects, data file analyses and platform validation.
- Researched and resolved complex issues discovered during migrations.
- Mitigated risks in data migration projects by proactively identifying potential issues and implementing preventive measures.
- Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions.
Operation Assistant Operating Systems
Scentre Group (Owner and Operator of Westfield
08.2019 - 04.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Property Sales Consultant
Nationwide Middle East Properties LLC
01.2018 - 12.2018
- Provided exceptional customer service throughout the entire sales process from initial consultation to post-closing followups.
- Maintained an up-to-date understanding of current market trends and fluctuations, allowing for accurate pricing strategies.
- Collaborated with marketing teams to create compelling property listings that showcased unique selling points effectively.
- Tailored marketing strategies for each individual property sale based on location, features, target audience, among other factors.
- Planned and directed off-site promotional events to attract guests to property.
- Streamlined the sales process through diligent follow-ups and coordination with all involved parties, ensuring timely closings.
Marketing Management - Analyzing Competito
National Investment Corporation ( Marina Mall Abu
08.2013 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Information Technology Worked as Associate Desktop
National Bank of Abu Dhabi
04.2010 - 02.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
MBA - Masters Of Business Administration
University Of Mayford
United States America01-2017
Bachelor of Science - BSC Computer Science
Manukau Institute of Technology
Auckland, NZ01-2009
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
Certification
Certificate: Marketing Management - Analyzing Competitors and Customers.
Diploma in Project Management.
Certificate in I.T. Computer support
Languages
English
Full Professional
Arabic
Native or Bilingual
Interests
- Music
- Outdoor Recreation
- Hiking
- Playing Sports
- Enjoy hobbies that combine physical activity with outdoor exploration
- Swimming
- Team Sports
- Gym Workouts
- Dancing
- Food Tourism
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Case Manager
Ford New Zealand
06.2024 - 03.2025
Provisioning Coordinator & Migration Specialist
Chorus
10.2021 - 01.2024
Outbound Care & Migration Specialist
2 Degrees
07.2021 - 10.2021
Operation Assistant Operating Systems
Scentre Group (Owner and Operator of Westfield
08.2019 - 04.2021
Property Sales Consultant
Nationwide Middle East Properties LLC
01.2018 - 12.2018
Marketing Management - Analyzing Competito
National Investment Corporation ( Marina Mall Abu
08.2013 - 12.2017
Information Technology Worked as Associate Desktop
National Bank of Abu Dhabi
04.2010 - 02.2013
MBA - Masters Of Business Administration
University Of Mayford
Bachelor of Science - BSC Computer Science
Manukau Institute of Technology
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