Ahmed Bayoumy

As a customer coordinator dedicated to overseeing the Amazon Web Services end-to-end operations from origin to planning deliveries into AWS Data Centres in Auckland as well as being their point of contact in Auckland, in collaboration with my team we were able to achieve the most successful data centre launch of all prior launches in the APAC region as stated by AWS APAC Transport Manager. I have also had the opportunity to take on a second client in a dedicated capacity.

• Monitoring outbound shipments from origin point, ensuring all up to date EDI events are captured as well as documentation in liaison with AWS control towers globally.
• Planning and creating delivery schedules and manifests to be implemented by operations and transport / warehouse teams.
• Tending to customer requirements based on delivery targets and SLA.
• Developing training materials for new and existing staff, improving the onboarding processes and overall team performance through analysing KPI data.
• Analysing customer feedback data to identify trends, driving improvements in service constantly.
• Handled customer escalations diplomatically, diffusing tensions while finding satisfactory resolutions for both parties involved.
• Overseeing inventory management as well as inventory reporting which resulted in minimal stock discrepancies.

As an imports coordinator at L.W. Bonneys, I manage inbound containers and bookings from North Island ports, determining final delivery types and processing data into logistics software such as TDS, ICOS, and SAP.

• With extensive experience in shipping, domestic transport, and logistics, I prioritise customer satisfaction, ensuring accurate data in shipping, customs, and MPI documentation, and timely shipment release.
• Handling transport booking requests, determining delivery types based on product nature and offering delivery options based on available company fleet trucks.
• Liaising with customs brokers / shipping lines to ensure relevant documentation reflects correct data as well as ensuring PINs / ECNS and de-hire depots are valid against port and empty depot slot allocation.
• Receiving Silo reports from clientele and liaising with the bulk despatch team in order to forecast future requirements based on shipments in transit and their respective silos.
• Ensuring BACC’s and NZ Customs documentation comply to company transitional facility authorisation and requesting amendments where required.
• Handling escalations relevant to current and past operations or accounts issues / disputes within my scope of work or escalating to management where necessary.

• Due to my familiarity with processes in the central north island region / the clients/ sites and ability to perform at a good level, when the opportunity became available; I was offered a scheduler position within the domestic transport schedulers team which allowed to me to take on a more challenging yet more specialised position within the domestic transport team.
• Accepting / rejecting requests from Fonterra booking trips in via EDI depending on origin / destination / capacity / size of cargo and the season.
• Ensuring all trucks assigned to loads meet the trucking and compliance requirements.
• Running / scheduling an exclusive fleet of trucks on a daily basis ensuring the carrier a specified range of daily revenue for each truck and guaranteeing available capacity for DTL on a daily basis.
• Liaising with schedulers from other regions in order to utilise trucks as efficiently as possible based on the trucks schedule and connection routes.
• Negotiating with trucking companies on rates to ensure loads are moved at the least possible cost on CODA, with the best/quickest/most suited possible service considering all factors while recognising that relationships work best when there is a good balance between mutual interest.
• Communicating closely with the dedicated fleet manager in order to ensure all loads scheduled on dedicated fleet trucks are done on the day and if not; ensuring alternative transport is provided for the loads and that all parties are on the same page.
• Ensuring all incoming and outgoing information provided to CODA or going to Fonterra / 3rd party clients is clear / accurate and transparent in order to avoid inaccuracies / errors in an effort to grow and maintain the trust between our team and the customer considering that reputation in business is one of the most vital elements in a companys success or the opposite.
• Continuing to assist expeditors / schedulers with expediting / system and accounts queries and step in to train them on certain tasks when needed.

• As a domestic transport expeditor liaising mainly with Fonterra as a leading organization in the New Zealand and global dairy market, my role involved interacting with internal/external parties (with DTL being a 4PL provider) who are the internal regional domestic road schedulers / the Fonterra or client schedulers and dispatchers throughout the country depending on the origin / destination of product and our transport service providers (trucking companies / hauliers) as well as taking on extra tasks with colleagues moving on and managerial tasks upon team leads absence.
• Providing Customers with truck ETAs for collection and delivery for scheduled trips and notifying them of any variance in time.
• Requesting Proof of Delivery documents from assigned carriers to close outstanding jobs from the system and making necessary amendments.
• Receiving / resolving escalations from customers / carriers / schedulers when required.
• Building and maintaining solid/transparent relationships with service providers to ensure service levels are at a constant.
• Assisting schedulers within and from outside the team in sourcing trucks as well as working in parallel to them in terms of the information provided to clients.
• Delegating / transferring issues to their correct department when needed such as NCR (non compliance reports..etc).
• Taking on extra tasks such as maintaining and modifying the companys 'origin . destination' sites and truck databases and issuing truck barcodes.
• Assisting in training new expeditors upon joining the team.
• Creating SOPs for all daily tasks in order to have it as a reference for all expeditors.
• Resolving light accounting queries relating to BCTIs, charging references and accuracy of rates or transferring them to the correct department where the issue may be depending on their nature.
• Investigating and raising trips to compensate for payment to carriers in the case of a late cancellation or a significant delay.

As a Logistics / Operations coordinator at Moana Blue, my role is diverse and consists of a wide range of logistical and operational activities in regards to RORO and containerised motor vehicle imports from Japan into the various ports of New Zealand.

• Accurately obtaining vessel manifests, chassis number codes, suppliers, and clients in New Zealand, ensuring data flow between booking party and shipping lines, resolving conflicts promptly.
• Modifying vessel manifest to include New Zealand client information.
• Liaising with MPI (Ministry of Primary Industries) to submit Bio-Security Car Ship / Vessel manifest files to load prior to vessel arrival in order to inspect non-pre cleared vehicles upon arrival at port of discharge.
• Liaising with various decontamination facilities in the case of bio-security treatments required.
• Decision making regarding trucking company based on cost / speed of delivery for various scenarios and client requirements.
• Liaising with RORO carrier shipping lines and container shipping lines regarding shipping line holds / releases / documentation.
• Liaising with customs broking firm regarding customs entries / releases and certificates.
• Updating company sailing schedule on a regular basis (Online Platform).
• Coordinating with trucking companies to deliver vehicles, communicate daily performance reports, and make decisions on efficiency and company targets.
• Regular communication with clients regarding deliveries of their vehicle(s) and providing best solutions for timely deliveries.
• Handling escalation cases and claims to ensure client satisfaction, employing retention techniques and collaborating with sales and operations managers when necessary.
• Maintaining client database and working in parallel with sales and finance to ensure they have all the correct and updated data for new clients, daily client communication and potential client approach.
• Generating release PINS on the ports of Auckland system 'VENUS' based on holds / release status of vehicle(s).

• As an Imports operator for the Asia market, my role was very diverse and includes a wide variety of logistics operational activities that relate to importing FCL’s and buyers consolidations into the different ports of New Zealand.
• Receiving a complete set of import documents from consignor / overseas agent and ensuring all information/documents are correct and ready to be input into the 'EDI Enterprise' company operating system.
• Inputting all document information / shipping terms into the EDI Enterprise system, On consolidation and shipment views for FCL & Buyers Consolidation Shipments and keeping electronic copies (edocs) of all provided documents.
• Tracking containers on multiple shipping line websites.
• Liaising with shipping line customer service via phone / email.
• Rating freight and local charge rates according to contract numbers provided from shipping line, inputting charges and costs on debit and credit fields in system, charging clients according to their individual rates.
• Querying invoices provided by overseas agents / shipping lines when required; following the query procedure, following up and keeping record of them.
• Sending requests for customs clearance to brokers along with freight charges.
• Paying shipping line and overseas agents invoices and billing out charges to client based on shipping terms and if customs cleared via Oceanbridge.
• Receiving and inputting port PIN numbers to provide client upon receiving container(s) once payment terms and documents received upon requirement.

• As an export & logistics coordinator, my role involved preparing and monitoring internal & external export documents, dealing with 3rd party freight forwarders / NVOCC’s/ shipping lines and following up with company representatives & clients.
• Preparing company invoices containing details of cargo.
• Preparing shipping declarations to confirm bookings on means of transport (sea/air freight).
• Preparing full detailed packing list.
• Booking space required on carriers with freight forwarding companies, decision making based on needs of client/ highest profitability for company whether shipment(s) require speed or a better rate on cargo.
• Contacting pack house to prepare shipments, working in parallel with sales department to check availability of order, following up on transport information / container requirements (GENSET etc.).
• Regular visits to the warehouse/pack house to monitor and create report to department head in order to assure warehouse organisation, efficiency of order picking and to propose ideas on space utilization.
• Communicating with clients to assure/follow up on ETS/ETA, collecting and organizing shipping documents (COO, BL, Form 13 (and the likes), Telex Releases, Phytosanitary certificates, Issuing Insurance on cargo) tracking shipments via carrier websites on a daily, providing reports to Logistics & Sales departments.
• Regular communication with freight forwarders to issue updated freight rates, creating in addition to maintaining a sea/air rates database.
• Periodic monitoring on company certificates & permits to make sure all is up to date and following up on renewal processes when needed.
• Leading in the international 'Ethical Trade Initiative' certification process with certification bodies, following up on audit schedules, requirements, making sure company warehouse/pack house are set and ready for various audits.
• Providing daily reports on commodity prices in the international market.
• Creating and Maintaining a database of shipping and insurance charges for reference.

• Solving technical issues relating to Smartphones, Broadband devices & personal computers in a busy, competitive, customer oriented environment, assuring technical issues are solved at a 100% rate and assuring customer satisfaction.
• Identifying & analyzing technical issues customer is facing.
• According to type of issue; identifying range of solutions while making sure that customer is able to use the various features that he/she had agreed upon in contract.
• Troubleshooting issues in depth to resolve issues from route whether relating to functionality of customer’s device or relating to billing or contract agreement.
• Following up with customers after performing a full troubleshooting procedure to ensure complete resolution of issue.
• Competing in a very competitive environment, being continuously monitored by team managers & quality assurance department; in parallel, making sure that tasks and team schedules are fulfilled in an accurate & complete manner.
• Adhering to sharp timing in a business where 'every minute counts'.
• Providing Customers with billing information, placing orders according to customer requirements.
• Following up on customer orders.