Ahmed Farouk
Wellington
Summary
Dynamic Night Audit Manager with extensive experience in overseeing night audit operations and ensuring seamless hotel functionality during overnight shifts. Proficient in delivering precise financial reporting and maintaining operational excellence, consistently leveraging problem-solving and customer service skills to resolve inquiries and enhance guest satisfaction. Recognized for exceptional communication abilities and dedication to cultivating a positive, results-driven team environment that promotes collaboration and efficiency. Committed to driving continuous improvement and achieving organizational goals through strategic leadership and innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Night Audit Manager
Toga Far East Ltd T/a Travelodge Hotel Wellington
10.2022 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Float counts for AM, DM and restaurant and made adjustment if needed.
- Cleared petty cash, Maintained all management accounts and fixed charges and balanced the banking.
- Prepared shift balance report and adjusted any variances.
- Flash report, Daily Banking Summary, Debt Analysis and voiding report.
- Prepared Discount, No Sale and Void reason report through Oracle.
- Coordinated with maintenance staff to promptly address and resolve any facility issues reported at night, minimizing guest inconvenience.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Create invoices and Vouchers for Expedia and RTA booking.
- Sending daily emails to Travel agent, GM, AHM, FOM, all DM’s and Receptionists.
- Analyzed data and findings to prepare reports detailing financial information.
ACCOMMODATION MANAGER
Zeta Management Ltd
05.2018 - 10.2022
- Analyzed market trends to develop targeted promotions that increased revenue streams during peak periods.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Provided services efficiently and with high level of accuracy.
- Monitored online reviews closely, addressing concerns promptly and using feedback to improve operations further.
- Balanced all accounts and department to close the date.
- Managed budgets effectively, reducing operational costs without compromising on service standards.
- Completed schedules, shift reports and other business documentation.
- Trained and monitored all new personnel to maximize quality of service and performance.
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
- Placed orders for housekeeping supplies and guest toiletries to the suppliers
- Communicated repair needs with maintenance staff
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Worked with front desk to respond promptly to all guest check in/out.
- Maintained controls over expenses and inventory for optimal budget tracking
- Directed team of 20 Room Attendant in busy hotel with 180 rooms
- Increased employee performance through effective supervision.
HOUSEKEEPING SUPERVISOR
Mu Management Ltd
02.2017 - 04.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Answered and resolved customer questions and concerns.
- Restocked room supplies such as amenities, bed sheets, towels, soap, shampoo and cleaning products.
- Provided fast, friendly services to all guests
- Placed orders for housekeeping supplies and guest toiletries.
- Organized team efforts to maximize production, efficiency and guest’s satisfaction.
- Completed opening and closing duties to facilitate business operations.
- Maximized service levels through hands-on leadership.
- Communicated repair needs to maintenance staff.
- Assisted store management with meeting standards of service and quality in daily operations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Post Graduate in Business, Level 8 - Business Management
ICL Graduate Business School
Auckland, NZ10.2022
Graduate Diploma in Business, Level 7 - Business Management
ICL Graduate Business School
Auckland, NZ03.2017
MBA - Human Resources Management
University Of South Asia
Dhaka, Bangladesh10.2013
BBA - Human Resources Management
University Of South Asia
Dhaka, Bangladesh01.2009
Skills
- Strong time management abilities
- Motivational skills
- Front desk management
- Auditing procedures
- Report preparation
- Excellent communication
- Audit documentation
- Skilled in high-pressure environments
- Client relationship management
- Customer service expertise
- Compliance monitoring
- Compliance improvement
- Performance improvements
- Team leadership Skill
- Health & Safety Skill
- Staffing management
- Banking and Finance
- Excellent computer skills
- Collaboration with Bookingcom/Airbnb/Expedia
- Training and development
- Daily Report/GM Report
- Basic Building Maintenance Knowledge
- Empathetic listener
- Adaptable to new concepts
- Problem-solving
Certification
- Manager’s certificate, New Zealand.
- LCQ Certificate, New Zealand
- First Aid Certificate (Health and Safety), New Zealand
- Computer Certificate Course, Bangladesh
- Fire Drill Certificate, New Zealand
- Hospitality Certificate (Food Safety), New Zealand.
Timeline
Night Audit Manager
Toga Far East Ltd T/a Travelodge Hotel Wellington
10.2022 - Current
ACCOMMODATION MANAGER
Zeta Management Ltd
05.2018 - 10.2022
HOUSEKEEPING SUPERVISOR
Mu Management Ltd
02.2017 - 04.2018
Post Graduate in Business, Level 8 - Business Management
ICL Graduate Business School
Graduate Diploma in Business, Level 7 - Business Management
ICL Graduate Business School
MBA - Human Resources Management
University Of South Asia
BBA - Human Resources Management
University Of South Asia
COMPUTER SKILLS
- Operating System: Windows series, Windows XP, Windows Vista
- Application Packages: Microsoft Word, Microsoft Excel, Microsoft Access, Power Point
- Excellent knowledge about Protel, Fidelio software, Seekom and City Services software.
- Efficiency in the operation of E-mail, Internet Browsing.
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