Ahmed Jaber
Auckland,AUK
Summary
I am currently working as a customer relationship specialist at Kotahi Logistics with 5 years experience working within logistics related roles. I have worked at Kotahi Logistics for over 3 years and have thoroughly enjoyed working in a fast paced environment while troubleshooting and resolving various customer enquires. I am committed to identifying customer needs and delivering effective solutions to ensure high customer satisfaction. I have also completed a Bachelor of Business with a double major in economics and international business which has deepened my knowledge in many different areas.
Overview
5
5
years of professional experience
Work History
Customer Relationship Specialist
Kotahi Logistics
09.2020 - Current
- Build and maintain relationships with customers and external stakeholders
- Troubleshoot and resolve various customer enquires
- Manage bookings with internal stakeholders to ensure high customer satisfaction
- Assist with the onboarding of new customers
- Provide training and technical support to new members
- Assist with invoicing and cost recovery
- Assist with deployment of various initiatives/projects aimed at improving customer experience
Logistics Specialist
Open Country Dairy
02.2019 - 08.2020
- Make and manage bookings of outbound shipments
- Manage container supply and ensure availability
- Manage rates and cost recovery
- Address logistics enquiries from internal and external stakeholders
- Maintain strong relationships with external stakeholders
- Resolve various issues relating to bookings and container supply
- Assist in the training and onboarding of new members
Education
Bachelor of Business - Economics & International Business
Auckland University of Technology
Auckland, NZ10.2018
Skills
Cargowise
Computer literate
Customer service
Data analysis
Teamwork
Attention to detail
Troubleshooting and problem solving
Interpersonal communication skills
References
References available upon request.
Timeline
Customer Relationship Specialist
Kotahi Logistics
09.2020 - Current
Logistics Specialist
Open Country Dairy
02.2019 - 08.2020
Bachelor of Business - Economics & International Business
Auckland University of Technology
Similar Profiles
Aseem SangarAseem Sangar
Operation Specialist at Kotahi logisticsOperation Specialist at Kotahi logistics
Aishwarya Balakrishnan LMAishwarya Balakrishnan LM
Real Time Operator at New Zealand Transport Agency Waka KotahiReal Time Operator at New Zealand Transport Agency Waka Kotahi
WULAN EWULAN E
Graduation Project at New Zealand Transport Agency (Waka Kotahi)Graduation Project at New Zealand Transport Agency (Waka Kotahi)