Ahofa Ma'afu
Summary
My name is Ahofa Ma'afu. I am 21 years of age, i am a hardworking and reliable young women who is currently looking for employment. I am a person who is not afraid to work and always willing to learn new things. you would find me as a dependable and honest employee, who is prepared to give anything a go.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Broncos Steak House
05.2023 - 06.2023
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Collaborated with event planners to execute private functions smoothly, leading to repeat business opportunities.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Sales and Marketing Assistant
Impulse Direct
04.2023 - 05.2023
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Demonstrated willingness and interest in learning new tasks and skills.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Managed campaigns for various clients that consistently exceeded sales goals.
Cafe Worker
Community Cafe
01.2022 - 03.2023
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Trained new cafe workers in sales, customer service and safety.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Devanner
Essity
06.2021 - 12.2021
- Labeled packages and pallets to ensure efficient identification of items.
- Able to lift 25kg
- Inspected and recorded incoming and outgoing orders for count, damage and dates packed, sealed postage to prepare materials for shipping.
- computed shipping, storage or demurrage charges using computers of price list.
Education
NCEA Lvl 1 & 2 -
YMCA Mid & South Canterbury
Timaru, NZ09.2020
Skills
- Reservation Management
- Phone Etiquette
- Strong Work Ethic
- Professional Appearance
- Food Service Standards
- Teamwork and Collaboration
- POS Systems
- Time Management
- Customer Service
- Computer Skills
- Team leadership
- Sales Presentations
references
Felila Liu Valu - Email: felilaliu22@gmail.com Ph: 021 213 5783
Lavinia Fifita Tupou - Email: lavinia_tupou@gmail.com Ph: 021 083 11336
Timeline
Front of House Employee
Broncos Steak House
05.2023 - 06.2023
Sales and Marketing Assistant
Impulse Direct
04.2023 - 05.2023
Cafe Worker
Community Cafe
01.2022 - 03.2023
Devanner
Essity
06.2021 - 12.2021
NCEA Lvl 1 & 2 -
YMCA Mid & South Canterbury
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