AIBEL FRANCIS
Auckland,WKO
Summary
Offering key skills in leadership and problem-solving, eager to learn and grow in team-oriented environment. Brings solid foundation in project management principles and effective communication techniques. Ready to use and develop skills in resource allocation and team coordination in given role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Weekend Team Lead - Freight Sorter
Aramex
09.2024 - Current
- Timely sorting and dispatch of all freight (in-bound/outbound international ) on the day of injection to achieve Aramex delivery standards and Aramex Linehaul Ltd (ALL) timetables.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensure all loading and unloading timetables are adhered to in order to maintain network efficiency (Penrose and Northshore)
- Quickly address operational challenges such as incorrect labeling, damaged goods, or equipment malfunctions.
- Process focused and able to review current systems and implement improvements to better service our customers whilst reducing costs
- Make sure Health & Safety standards are maintained
- Ensuring general operational tidiness of stock, facilities, and warehouse
- Excellent communication skills - both on the phone and email - Customer Service skills.
- Process reports, maintain documentation, and update systems accurately.
Freight Sorter
Aramex Courier
12.2023 - 08.2024
- Sorting & Scanning: Sort and scan parcels based on destination, size, and priority.
- Loading & Unloading: Assist in loading and unloading courier vehicles or containers.
- Quality Control: Inspect parcels for damage or incorrect labeling and report issues.
- Labeling & Documentation: Ensure all freight is correctly labeled and documented for tracking.
- Workplace Safety: Follow health and safety guidelines to maintain a safe work environment.
- Efficiency & Speed: Maintain a fast and accurate sorting process to meet delivery deadlines.
- Teamwork: Work collaboratively with warehouse and courier teams to ensure smooth operations.
- Use of Equipment: Operate conveyor belts, Forklift , or pallet jacks as required.
- Handling Special Parcels: Manage fragile, oversized, or hazardous shipments with care.
- Reporting & Communication: Communicate with supervisors regarding any operational issues.
Education
Master of Management - Business Management
ICL Graduate Business School
Auckland, NZ04-2025
Bachelor of Commerce - Finance
Christ College (Autonomous), Irinjalakuda
Kerala, India04-2023
Skills
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Customer Experience: Enhance customer satisfaction, handle queries, and improve service quality using CRM tools
- Leadership: Supervise and train teams, manage scheduling, and motivate staff
- Technical Skills: Proficient with , MS Excel, Smart Clear and MS Office
Certification
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification ( Counter Balance)
- Full New Zealand Driver's License (Class 1)
Timeline
Weekend Team Lead - Freight Sorter
Aramex
09.2024 - Current
Freight Sorter
Aramex Courier
12.2023 - 08.2024
Master of Management - Business Management
ICL Graduate Business School
Bachelor of Commerce - Finance
Christ College (Autonomous), Irinjalakuda
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