Summary
Overview
Work History
Education
Skills
Vaccination
Reference
Reference
Additional Information
Timeline
Generic

Aidan Faulkner

Hamilton,WKO

Summary

I am a sociable team member who has shown that I can thrive in any retail or customer service environment.

I possess impeccable customer service skills, delivering prompt, polite and courteous service to everyone.

I am a trustworthy, loyal and diligent employee who takes pride in my work, always arriving at work on time and performing whatever tasks I'm required to do in a timely fashion to the highest standard. I have considerable previous experience in cash handling and Eftpos operation. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Authorised Officer

NZ Police
Hamilton Central, Hamilton
05.2024 - Current
  • Reviewed and approved documents for accuracy, completeness, and compliance with relevant regulations.
  • Maintained records of all activities related to the organization's operations.
  • Monitored changes in legislation that could affect the organization's operations.
  • Assisted in developing corrective action plans when non-compliant situations were identified.
  • Participated in meetings with regulators to discuss issues.
  • Created risk assessments of detainees when they were received into Police Custody.
  • Developed skills to adapt and create fluid risk assessments when dealing with unpredictable detainees.
  • Monitored detainees and provided a duty of care for their physical and mental well-being whilst they were vulnerable.
  • Treated all detainees with respect.

Service Deli Assistant

Countdown
Hamilton Central, Hamilton
11.2021 - Current
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Completed orders by weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Responded to customer questions regarding product availability.
  • Maintained work areas to reduce potential for illness or injury.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.

Checkout Operator

Countdown
Hamilton City, Hamilton
11.2021 - Current
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Helped with purchases and signed customers up for rewards program.
  • Informed customers about store policies, merchandise options and current promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered store phone calls to provide general information and direct callers to desired departments.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Waiter

Violets Coffee @ Pitlane
Frankton, Hamilton
04.2015 - 02.2021
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Developed strong and lasting resident relationships.
  • Set up tables and counters to prepare dining and serving areas.
  • Relayed orders and special requests to cooks.

Education

Some College (No Degree) -

Hamilton Boys High School
Hamilton

Skills

  • Customer service
  • Cash handling
  • Cleaning
  • Emergency Response Coordination
  • Upselling Products and Services
  • Customer Service
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Time Management
  • Staff Development
  • Training and Development
  • Social Media Account Administration
  • Work Coordination
  • Reporting and documentation
  • Report Writing
  • Rule Enforcement

Vaccination

Fully Vaccinated (Covid)

Reference

To whom it may concern My Name is Violet Thoresen, I own “Violet's Coffee @ Pit Lane” Café in Frankton, I’ve been in business since 2011. It’s my absolute pleasure to recommend Aidan Faulkner for a position with your Company. Aidan has worked in my café on Saturdays for over 5 years as a “Junior Café Helper” this included general café work which included restocking, clearing, and cleaning tables, delivering coffee to customers, and making smoothies, after a few years Aidan began assisting our Saturday Head Barista by taking customer orders, and under close supervision, Aidan began using the EFTPOS and taking cash using the cash register. I thoroughly enjoyed working with Aidan and came to know him as a truly valuable Saturday team member. He is honest, dependable, and incredibly hard-working. Beyond that, he is impressively polite, a well-mannered young man who always showed respect to his Work Team, café customers, and the general public. Along with his undeniable nature, Aidan has always been an absolute joy to work with. He is a true team player and always managed to foster a positive attitude towards our staff. Without a doubt, I confidently recommend Aidan join your team. As a dedicated and knowledgeable employee and an all-around great person, I know that he will be a beneficial addition to your Team. Please feel free to contact me at Violets Coffee 07 8466312 or my cell # 0212140121 should you like to discuss any of Aidan junior qualifications and experience further. I’d be happy to expand on my recommendation. Best wishes, Violet Thoresen

Reference

 

Aidan is a hard-working and determined individual, his skills and dedication make him an ideal candidate for any job. He showed perseverance, initiative, kindness and commitment while at Countdown. He always wanted to give a helping hand where it was needed. Aidan has proven that he can listen to instructions and work independently to complete the given task. He is a great team player and an amazing person to work beside. He keeps the customer's best interest at heart, can point them in the right direction and give assistance where needed. Aidan picks up skills with ease, learning is one of his strong points. Aidan is a very charismatic person, he lights up any room he walks into. His communication skills are on point and he has the ability to infer and use his initiative to complete any task that exceeds anyone’s standards whilst still being efficient. I have worked alongside Aidan as his Supervisor and co-worker for approximately 2 years. It is a massive shame to see Aidan leave but I know that he will fit right in and succeed no matter where he ends up. Please reach out if you would like to discuss Aidan and his time at countdown further. 

Kind Regards, Isobel Jamieson

Contact details:

Phone number - 0212520387

Email - isobeljamiieson@gmail.com




Additional Information

  • I am well-versed in the realm of technology and social media. I possess a comprehensive understanding of Social Media Marketing and how Social Media users interact with software. I am exceptionally well-spoken both verbally and on paper, something I am frequently complimented on. I understand the importance of presenting a professional appearance, reflecting the high standard in which I conduct myself. I am resilient and determined to complete any task to the highest standard, while always being open to learning and developing new skills and knowledge.

Timeline

Authorised Officer

NZ Police
05.2024 - Current

Service Deli Assistant

Countdown
11.2021 - Current

Checkout Operator

Countdown
11.2021 - Current

Waiter

Violets Coffee @ Pitlane
04.2015 - 02.2021

Some College (No Degree) -

Hamilton Boys High School
Aidan Faulkner