Aileen Zhi Qi Su
Www.linkedin.com/in/aileen-su-21276028b ,-
Summary
I am a diligent law and commerce conjoint student at the University of Auckland, specialising in International Business and management. Being fluent in both Chinese and English, I bring a unique perspective to customer interactions, a skill honed during my tenure in customer service roles. These experiences have sharpened my ability to understand and address diverse customer needs, even in high-pressure situations. My active participation in extracurricular activities and consistent commitment to volunteering underscore my dedication to community service and leadership. I am eager to channel these skills and experiences into a professional role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Legal Intern
Anhui WanXing Law Firm
11.2024 - 02.2025
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Assisted lawyers in tracking down defendant details and legal procedures to compel court attendance.
- Visited correctional facilities in China to understand jail operations and conduct client interviews
- Conducted property investigations to identify ownership and potential legal disputes.
- Assisted in freezing bank accounts as part of enforcement measures.
- Facilitated property seizure and asset recovery in legal proceedings.
Cross-Department Legal Support Specialist
Guangzhou ZhiZhiCui Biotechnology Co Limited
11.2024 - 01.2025
- Provided crucial support during depositions by organizing transcripts and identifying key pieces of evidence for attorney reference.
- Reduced errors in legal filings through meticulous proofreading and editing procedures.
- Leveraged advanced technical skills to prepare presentations
- Facilitated efficient communication among team members by scheduling meetings, conference calls, and video conferences as needed.
- Answered telephone and coordinated meetings and conferences.
- Communicating with client in Chinese
Exam Centre Officer
NCEA
11.2024 - 12.2024
- Instructing fellow colleagues to the rooms and help them arrange the students during busy times
- Helping the center manager with paper works
- Supporting at least 50 students at once
- Manage misconduct students
Research Assistant | Customer Service Specialist (Remote)
TMLH
01.2022 - 11.2024
- Working closely with a company that has more than 2000 people
- Working closely with customer needs
- Tidying documents and writing letters to international partner companies
- Crafting and drafting up contracts for the company
- Maintained a consistent and attention to detail in all tasks
- Using Microsoft excel, presentation, word, access platform to address company need in project and management
Exam Supervisor
NCEA
11.2023 - 12.2023
- Instructing students during exam period
- Solving Students technical difficulty for online exams
- Taking care of at least 50 students' attendance for a 3-hour exam
- Ticking off number of papers submitted and posting them to NCEA
All-rounder Customer Service Manager
The Takashi
12.2019 - 12.2021
- Managing at least 20 at once during busy hours
- Promote the restaurant by addressing customer needs over phone calls
- Doing multiple roles at once including kitchenhand, cashier and serving customers
- Help customers to select products and introduce products that will suit them best
- Effectively working with ten colleagues in a fast-paced environment
Salesperson
Brownson's jewelers
10.2019 - 12.2020
- Promoting the Jewellery shop by handing out flyers in the Royal Oak Mall
- Selecting and promoting different versions of jewellery to costumers
- Recommend Marketing idea to promote the brand of the shop
- Sole charge of the store when manager is not in store
- Help up to 20 customers per day to select their jewellery
- Stocking up and inventory management
Education
Bachelor of Law / Bachelor of Commerce - Management and International Business
University of Auckland
New Zealand 01-2027
NCEA Level 3 - Endorsed with Excellence
Epsom Girls Grammar
New Zealand 11.2021
Skills
- Research – Conducted in-depth research to support case
- Effective Client Communication – Engaged with clients professionally, ensuring clarity and responsiveness in legal or business matters
- Proficiency in Microsoft Office – Skilled in Excel, Word, and PowerPoint
- Teamwork & Collaboration – Worked effectively with professionals and administrative staff to achieve a good outcome
- Leadership & Mentorship – Provided guidance and support to team members, fostering a collaborative work environment
- Time Management – Prioritized and managed multiple tasks efficiently to meet deadlines in a fast-paced setting
- Attention to Detail – Ensured accuracy in documentation, research, and analysis
- Excellent Communication Skills – Strong written and verbal communication for drafting, client interactions, and advocacy
- Critical Thinking & Problem-Solving – Ability to analyze issues and develop strategic solutions
Certification
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint Certifications – Microsoft Corporation.
- Centre of Innovation and Entrepreneurship (CIE) - Summer Lab
- Student Academic Complaints System- Student Voice
- AUSA Student Representative - Student voice for Courses
- Rudall Holmden Scholarship for Food technology
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Timeline
Legal Intern
Anhui WanXing Law Firm
11.2024 - 02.2025
Cross-Department Legal Support Specialist
Guangzhou ZhiZhiCui Biotechnology Co Limited
11.2024 - 01.2025
Exam Centre Officer
NCEA
11.2024 - 12.2024
Exam Supervisor
NCEA
11.2023 - 12.2023
Research Assistant | Customer Service Specialist (Remote)
TMLH
01.2022 - 11.2024
All-rounder Customer Service Manager
The Takashi
12.2019 - 12.2021
Salesperson
Brownson's jewelers
10.2019 - 12.2020
Bachelor of Law / Bachelor of Commerce - Management and International Business
University of Auckland
NCEA Level 3 - Endorsed with Excellence
Epsom Girls Grammar
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