Aileen Zhi Qi Su
Www.linkedin.com/in/aileen-su-21276028b
Summary
I am a diligent law and commerce conjoint student at the University of Auckland, specialising in International Business and management. Being fluent in both Chinese and English, I bring a unique perspective to customer interactions, a skill honed during my tenure in customer service roles. These experiences have sharpened my ability to understand and address diverse customer needs, even in high-pressure situations. My active participation in extracurricular activities and consistent commitment to volunteering underscore my dedication to community service and leadership. I am eager to channel these skills and experiences into a professional role.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Sales Assistant
Forever New
04.2025 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships
- Assisted customers with prompt and polite support in-person and via telephone.
Assistant Manager
NZQA
09.2025 - 01.2026
- Analyzed feedback from assessments to enhance service delivery.
- Facilitated communication between administration and faculty to ensure smooth functioning of Epsom Girls Grammar.
- Oversaw examination processes by coordinating staff activities to enhance operational efficiency. Managed shift change documentation to ensure compliance and accuracy.
Legal Intern
Anhui WanXing Law Firm
China
11.2024 - 02.2025
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Reviewed legal information and proofed documentation for errors.
- Shadowed experienced lawyers during client meetings
- Visited correctional facilities in China to understand jail operations and conduct client interviews
- Conducted property investigations to identify ownership and potential legal disputes.
Cross-Department Legal Support Intern
Guangzhou ZhiZhiCui Biotechnology Co Limited
China
11.2024 - 01.2025
- Leveraged advanced technical skills to prepare presentations.
- Facilitated efficient communication among team members by scheduling meetings, conference calls, and video conferences as needed.
- Communicating with client in Chinese.
Exam Centre Officer
NCEA
11.2023 - 12.2024
- Instructing fellow colleagues to the rooms and help them arrange the students.
- Supporting at least 50 students at once
- Manage misconduct students
Research Assistant | Customer Service Specialist (Remote)
TMLH
01.2022 - 11.2024
- Tidying documents and writing letters to international partner companies.
- Using Microsoft excel, presentation, word, access platform to address company need in project and management.
All-rounder Customer Service Manager
The Takashi
12.2019 - 12.2021
- Doing multiple roles at once including kitchenhand, cashier and serving customers
- Help customers to select products and introduce products that will suit them best.
Salesperson
Brownson's jewelers
10.2019 - 12.2020
- Recommend Marketing idea to promote the brand of the shop
- Sole charge of the store when manager is not in store
- Help up to 20 customers per day to select their jewellery
Education
Bachelor of Commerce/Bachelor of Laws (BCom/LLB) - Management and International Business
University of Auckland
New Zealand 2026
NCEA Level 3 - Endorsed with Excellence
Epsom Girls Grammar
New Zealand 11-2021
Skills
- Proficiency in Microsoft Office
- Teamwork & Collaboration
- Critical Thinking & Problem-Solving
- Leadership & Mentorship
Certification
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint Certifications – Microsoft Corporation.
- Centre of Innovation and Entrepreneurship (CIE) - Summer Lab
- Student Academic Complaints System- Student Voice
- AUSA Student Representative - Student voice for Courses
- Rudall Holmden Scholarship for Food technology
- Russell McVeagh - Banking & Finance Masterclass (Jun 2025)
- Negotiation Skills Masterclass- Darius Shahtahmasebi Martelli McKegg (Sep 2025)
- MinterEllisonRuddWatt Financial Services Masterclass (Sep 2025)
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Timeline
Assistant Manager
NZQA
09.2025 - 01.2026
Sales Assistant
Forever New
04.2025 - Current
Legal Intern
Anhui WanXing Law Firm
11.2024 - 02.2025
Cross-Department Legal Support Intern
Guangzhou ZhiZhiCui Biotechnology Co Limited
11.2024 - 01.2025
Exam Centre Officer
NCEA
11.2023 - 12.2024
Research Assistant | Customer Service Specialist (Remote)
TMLH
01.2022 - 11.2024
All-rounder Customer Service Manager
The Takashi
12.2019 - 12.2021
Salesperson
Brownson's jewelers
10.2019 - 12.2020
Bachelor of Commerce/Bachelor of Laws (BCom/LLB) - Management and International Business
University of Auckland
NCEA Level 3 - Endorsed with Excellence
Epsom Girls Grammar
Extra-Curricular Activities
Class Representative, University of Auckland
Lawgenrl 433 Family law (Mar 2025 - Jul 2025)
Management 211 (Jul 2024 – Nov 2024)
Management 223 (Jan 2024 – Feb 2024)
Accounting 102 (Mar 2023 – Jun 2023)
Law 131 (Jul 2022 – Nov 2022)
Director of Events, Impact Consulting Group (ICG), University of Auckland (Jan 2024 – Present)
Organised and managed events to engage members and external stakeholders.
Summer Lab Programme, Centre for Innovation and Entrepreneurship (Jan 2024 – Feb 2024)
Participated in an intensive innovation program, developing problem-solving and business ideation skills.
Advice on Student Academic Complaint System (Jul 2024 – Present)
Assisted students in navigating academic complaints, providing guidance on university processes.