Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Aileen Zhi Qi Su

Www.linkedin.com/in/aileen-su-21276028b

Summary

I am a diligent law and commerce conjoint student at the University of Auckland, specialising in International Business and management. Being fluent in both Chinese and English, I bring a unique perspective to customer interactions, a skill honed during my tenure in customer service roles. These experiences have sharpened my ability to understand and address diverse customer needs, even in high-pressure situations. My active participation in extracurricular activities and consistent commitment to volunteering underscore my dedication to community service and leadership. I am eager to channel these skills and experiences into a professional role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Assistant

Forever New
04.2025 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships
  • Assisted customers with prompt and polite support in-person and via telephone.

Legal Intern

Anhui WanXing Law Firm
11.2024 - 02.2025
  • Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
  • Reviewed legal information and proofed documentation for errors.
  • Shadowed experienced lawyers during client meetings
  • Organized records into electronic format
  • Visited correctional facilities in China to understand jail operations and conduct client interviews
  • Conducted property investigations to identify ownership and potential legal disputes.

Cross-Department Legal Support Intern

Guangzhou ZhiZhiCui Biotechnology Co Limited
11.2024 - 01.2025
  • Leveraged advanced technical skills to prepare presentations.
  • Facilitated efficient communication among team members by scheduling meetings, conference calls, and video conferences as needed.
  • Communicating with client in Chinese.

Exam Centre Officer

NCEA
11.2024 - 12.2024
  • Instructing fellow colleagues to the rooms and help them arrange the students during busy times
  • Helping the centre manager with paper works
  • Supporting at least 50 students at once
  • Manage misconduct students

Research Assistant | Customer Service Specialist (Remote)

TMLH
01.2022 - 11.2024
  • Tidying documents and writing letters to international partner companies.
  • Crafting and drafting up contracts for the company.
  • Using Microsoft excel, presentation, word, access platform to address company need in project and management.

Exam Supervisor

NCEA
11.2023 - 12.2023
  • Solving Students technical difficulty for online exams
  • Taking care of at least 50 students' attendance for a 3-hour exam
  • Ticking off number of papers submitted and posting them to NCEA

All-rounder Customer Service Manager

The Takashi
12.2019 - 12.2021
  • Doing multiple roles at once including kitchenhand, cashier and serving customers
  • Help customers to select products and introduce products that will suit them best
  • Effectively working with ten colleagues in a fast-paced environment

Salesperson

Brownson's jewelers
10.2019 - 12.2020
  • Recommend Marketing idea to promote the brand of the shop
  • Sole charge of the store when manager is not in store
  • Help up to 20 customers per day to select their jewellery

Education

Bachelor of Law / Bachelor of Commerce - Management and International Business

University of Auckland
New Zealand

NCEA Level 3 - Endorsed with Excellence

Epsom Girls Grammar
New Zealand
11.2021

Skills

  • Research
  • Proficiency in Microsoft Office
  • Teamwork & Collaboration
  • Leadership & Mentorship
  • Time Management
  • Excellent Communication Skills

Certification

  • Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint Certifications – Microsoft Corporation.
  • Centre of Innovation and Entrepreneurship (CIE) - Summer Lab
  • Student Academic Complaints System- Student Voice
  • AUSA Student Representative - Student voice for Courses
  • Rudall Holmden Scholarship for Food technology


Languages

English
Native or Bilingual
Chinese
Native or Bilingual

Timeline

Sales Assistant

Forever New
04.2025 - Current

Legal Intern

Anhui WanXing Law Firm
11.2024 - 02.2025

Cross-Department Legal Support Intern

Guangzhou ZhiZhiCui Biotechnology Co Limited
11.2024 - 01.2025

Exam Centre Officer

NCEA
11.2024 - 12.2024

Exam Supervisor

NCEA
11.2023 - 12.2023

Research Assistant | Customer Service Specialist (Remote)

TMLH
01.2022 - 11.2024

All-rounder Customer Service Manager

The Takashi
12.2019 - 12.2021

Salesperson

Brownson's jewelers
10.2019 - 12.2020

Bachelor of Law / Bachelor of Commerce - Management and International Business

University of Auckland

NCEA Level 3 - Endorsed with Excellence

Epsom Girls Grammar
Aileen Zhi Qi Su