Ailene Marigomen
Birkenhead,AUK
Summary
Seeking to align personal growth with professional goals as well as support others in their own journeys.
Overview
18
18
years of professional experience
Work History
Contractual Medical Transcriptionist (WFH)
NTS Transcriptions Australia
New South Wales
03.2015 - Current
- Transcribes dictated medical reports and letters of Australian healthcare providers while checking for medical terminology appropriateness and Australian English spelling and grammar to make a sound medical report
- Transcribes documents with 60 to 70 words per minute with 95% or more accuracy.
- Worked flexible hours across night, weekend and holiday shifts
Phone Assist
Concentrix
Birkenhead, Auckland
04.2024 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Clinical Transcriptionist
Alpha Personnel Recruitment, Waitakere Hospital
Henderson, AUK
09.2015 - 07.2016
- Transcribed dictated medical letters of Waitemata Healthcare providers
- Corrected grammar, spelling and syntax mistakes in medical records
- Recorded information using word processing, dictation and transcription software and equipment
Medical Receptionist
Greenlane Eye Clinic, Alpha Personnel Recruitment
Greenlane, AUK
02.2015 - 03.2015
- Checked in and ushered patients with appointments and made appointments for walk-in patients and/or patients with referrals to the emergency clinic
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Maintained current and accurate medical records for patients
- Performed various administrative tasks by filing, copying and faxing documents
Medical Transcriptionist
MediCall Clinical Solutions Philippines
Cebu City, Philippines
04.2013 - 07.2014
- Transcribed dictated medical reports of American healthcare providers in formal writing while checking for medical terminology appropriateness and English grammar to make a sound medical report within the specified turn-around time/deadlines
- Maintained at least 95% accuracy rate for spelling and content
- Transcribed and edited physician reports from dictation using Winscribe
EBay North America Customer Service Representative
EPerformax Call Centre Philippines
Cebu City, Philippines
11.2012 - 04.2013
- Gave buyers/sellers walk through on how to perform tasks on eBay North America website for better selling/buying experience and answers and resolves buyer/seller queries and/or issues.
- Performed customer service with average handling time of less than 5 minutes
- Worked effectively in fast-paced environments
- Proven ability to learn quickly and adapt to new situations
- Paid attention to detail while completing assignments
- Skilled at working independently and collaboratively in a team environment
Direct Delivery Medical Transcriptionist
SPi Technologies/Acusis Philippines
Cebu City, Philippines
03.2010 - 06.2012
- Transcribed dictated medical reports of American healthcare providers in formal writing while checking for medical terminology appropriateness and English grammar to make a sound medical report and sends transcribed medical reports directly back to the healthcare providers within the specified turn-around time/deadline.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Quality Assurance Specialist
SPi Technologies Philippines
Cebu City, Philippines
01.2008 - 08.2009
- Evaluated medical editor trainees and direct delivery medical transcription trainees' performance through monthly quality checks of their reports
- Audited transcribed medical reports of medical editors and transcriptionists whenever it needs clarification and/or confirmation
- Transcribeed American healthcare providers' medical reports whenever there is an overload of work.
- Educated transcriptionists on specific QA standards and confirmed maintenance of standards.
Customer Service Representative
PeopleSupport, Inc
Cebu City, Philippines
04.2007 - 12.2007
- Efficiently assisted customers with average handling time of less than 3 minutes.
- Provided exceptional customer service with highest customer service rating at the time of employment
- Answered queries from depositors and potential depositors of an American banking institution
- Performed tasks for depositors in order to give them secured and convenient banking experience.
Education
Bachelor of Science - Biology
University of The Philippines - Cebu College
Cebu City, Philippines2006
Skills
- Excellent listening skills
- High understanding of customer needs
- Efficient customer service with customer satisfaction
- Calm and professional under pressure
- Medical Terminology
- Anatomy and physiology
- Medical terminology proficiency
- Excellent typing skills with 60 to 70 wpm and 95% accuracy
- Thrives in high volume work environments
- Good written and oral communications
- Adept data entry and Microsoft office knowledge
Timeline
Phone Assist
Concentrix
04.2024 - 09.2024
Clinical Transcriptionist
Alpha Personnel Recruitment, Waitakere Hospital
09.2015 - 07.2016
Contractual Medical Transcriptionist (WFH)
NTS Transcriptions Australia
03.2015 - Current
Medical Receptionist
Greenlane Eye Clinic, Alpha Personnel Recruitment
02.2015 - 03.2015
Medical Transcriptionist
MediCall Clinical Solutions Philippines
04.2013 - 07.2014
EBay North America Customer Service Representative
EPerformax Call Centre Philippines
11.2012 - 04.2013
Direct Delivery Medical Transcriptionist
SPi Technologies/Acusis Philippines
03.2010 - 06.2012
Quality Assurance Specialist
SPi Technologies Philippines
01.2008 - 08.2009
Customer Service Representative
PeopleSupport, Inc
04.2007 - 12.2007
Bachelor of Science - Biology
University of The Philippines - Cebu College