Aili Lu
Auckland,Northshore
Overview
9
9
years of professional experience
Work History
Client Advisor
Louis Vuitton Queenstown
06.2014 - 06.2018
- Greeted customers and helped with product questions, selections and purchases.
- Assisted to do the backhouse job, such as, stock take, stock accept and stock return,ect.
- Opened and closed store independently and do the daily banking.
- Used company system to process sales, returns, online orders and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with manager to solve problems and handle customer concerns.
- Assisted displays and maintain visually appealing environments.
Sales Associate
JKF Gift Shop
Queenstown
11.2011 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Executive Assistant
Keytone Ventures
Beijing, China
03.2008 - 03.2011
- Organized and coordinated conferences and weekly meetings.
- Responded to emails and other correspondence to facilitate communication.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for Partners.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
Accounting
University of International Business And Economics
Beijing, China07.2003
Skills
- Backhouse and stock organize
- Client Advisement
- patience and enthusiasm
Timeline
Client Advisor
Louis Vuitton Queenstown
06.2014 - 06.2018
Sales Associate
JKF Gift Shop
11.2011 - 05.2013
Executive Assistant
Keytone Ventures
03.2008 - 03.2011
Accounting
University of International Business And Economics