Ailole Vaasili
Lower Hutt,Lower Hutt
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Position: Provider Vendor Co-ordinator / SME
ACC
Wellington , Wellington
08.2018 - Current
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Performed periodic audits of vendors' activities to ensure contractual obligations were met.
- Assisted in the development of policies and procedures related to vendor oversight.
- Identified opportunities for process improvements within the vendor management program.
- Reduced process lags by training employees on best practices and protocols.
- Maintained accurate records of all vendors and their contracts.
- Monitored vendor performance against contracted service level agreements.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Managed day-to-day communications with multiple vendors simultaneously.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Tracked contract renewals, expirations, amendments, and terminations.
- Advised senior leadership on issues concerning vendor relations.
- Recognized security risks to properly handle situations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Answered calls per shift to assist with customer questions and concerns.
Position: SMO Co-ordinator
Capital and Coast District Health
Wellington , Wellington
05.2016 - 07.2018
- Identified opportunities for improvement in existing SMO processes.
- Continuously evaluated performance of campaigns against goals set by management team.
- Collaborated with other departments to coordinate strategic processes .
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
. -
SAE Institute
Auckland07-2006
Some College (No Degree) -
St Catherine’s College
Wellington 12-2002
Skills
- Logistics Coordination
- Delivery Management
- Issue Resolution
- Risk Management
- Customer Needs Assessment
References
Venkatesh Krishna
Technical Manager , Technical Services
ACC
Phone: 04 560 5230
Mobile: 021 121 4981
Email: venkatesh.krishna@acc.co.nz
Kirsty McAlister
Palliative care & Colorectal Clinical Nurse Lead
Capital & Coast District Health Board
Phone: 027 252 0106
Email: Kirsty.mcalister@ccdhb.org.nz
Timeline
Position: Provider Vendor Co-ordinator / SME
ACC
08.2018 - Current
Position: SMO Co-ordinator
Capital and Coast District Health
05.2016 - 07.2018
. -
SAE Institute
Some College (No Degree) -
St Catherine’s College
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