Aimée Watson

• Prepared monthly statements for customers detailing their account balances.
• Maintained accurate records of customer invoices and payments.
• Reviewed and processed customer invoices for accuracy, completeness, and compliance with company policies.
• Maintained accurate records of all health and safety activities conducted by the organization.
• Administered complete timesheet and payroll processing to secure adherence, correctness, and timely execution of payroll functions.

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• Processed high dollar value orders for large retail outlets across Australian foodservice market chains.
• Processed cases, customer leads and sales orders using CRM systems such as SAP and Salesforce.
• Chased transport leads and provided ETA's for goods not yet received due to delivery delays.
• Maintained strong call control and quickly worked through scripts to address problems.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Communicated effectively with my team on Zoom and Teams to ensure operations ran smoothly.

• Embarked on national tour supporting the Mad Like Me podcast. The podcast was supported by, The NZ Mental Health Foundation and platforms the stories and lived experiences of everyday humans through the lens of mental health.
• Facilitated emotional support, ensuring talent and crew felt secure discussing sensitive topics featured on the Mad Like Me podcast.
• Troubleshot issues that arose during productions with quick solutions.
• Maintained communication between production staff and crew members.
• Facilitated emotional support, ensuring talent and crew felt secure discussing sensitive topics featured on podcast.

• Wrote blog and social media posts, website copy and articles, carefully proofreading each to provide clear and consistent work.
• Reviewed and judged film submissions for festival selection.
• Developed social media content and scheduled posts to coincide with target audience usage.
• Met with director, producer and production teams to discuss creative vision, define and plan marketing approach for their festival submissions.
• Worked in editing and word processing software to produce and submit work.

• Edited documents for grammar, clarity, content and formatting.
• Managed copy review and editing through careful guidance and oversight of production.
• Created and maintained retrievable computer archives and databases.
• Wrote blog and social media posts, website copy and articles, carefully proofreading each to provide clear and consistent work.

• Taught students theater terminology and performance skills.
• Coordinated and directed a dramatic performance involving up to forty five students.
• Instructed students on script reading, action and vocal inflection.

• Organized personal and professional calendars, including reminders for upcoming meetings and events.
• Screened telephone calls and inquiries and directed as appropriate.
• Edited documents and assessed copy for grammar issues, delivering error-free materials to clients.

• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Assisted customers in making payments on accounts and setting up payment plans.
• Trained new quality-focused customer service representatives.

• Monitored customer order process and addressed customer issues.
• Prepared and processed contracts and order forms for new and existing customers.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.

• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
• Arranged travel and hotel accommodations for domestic business meetings and trips.