Aimee Blackburn

• Sliced and Packaged Bacon/Meat to an extremely high standard
• Preformed majority of the Red Meat ordering for the retail shop
• Counted and packaged packets of bacon to complete orders for delivery
• Invoicing customers/supermarkets
• Served customers in the Retail shop
• Take orders over the phone or email
• Trained new staff
• Supported my bosses with anything they needed to complete eg, computer work, packaging orders etc.

• Worked with employees through day-to-day work in reception
• Create the weekly Rostering
• Trained up new staff
• Worked closely with our General Managers and Base co-ordinators to ensure the safety and enjoyment of our customers
• Update online trip availability and pricing
• Respond to reviews
• Answer phone calls/emails and check in customers for trips
• Resolved any complaints/problems customers/staff may have

I worked as the Customer Service Supervisor from March 2018 to around January 2020 before going on a HDA as the Customer Service Manager before being made redundant due to Covid-19.

• End of day Banking
• Dealing with positive and negative customer interactions
• Knows opening and closing processes
• Greeting and briefing customers on their activity they have or are wanting to book
• Answer phone calls & Email enquiry's
• Providing good customer service in person and over the phone/email
• Ordering and stocking Retails items
• End of Financial year Stock taking

• Greeting and seating diners as they arrive to the restaurant
• Using POS computer systems
• Taking orders and delivering promptly when the kitchen was ready
• Taking Payments
• Listen to and resolve any issues the customer may have
• Attending to any needs the guests/customers require

• Using POS computer systems
• Processing Payments
• Greeting and seating guests as they enter the restaurant
• Provided guests with information about menu items, specials and promotions to provide quality service
• Taking drink and food orders and delivering
• Clearing/Cleaning tables and resetting the tables