Aimee Goddard

• Served as the primary point of contact for customers, handling inquiries and managing orders to ensure timely delivery.
• Coordinated closely with the Operations and Contract Management teams, as well as external suppliers such as freight companies, to resolve issues and streamline order fulfillment.
• Maintained strong communication across multiple departments, ensuring efficient problem-solving and customer satisfaction.
• Utilised Microsoft Office Suite and the company’s ERP system extensively to process orders, track shipments, and manage customer data.
• Played a key role in liaising between the company, warehouse, and customers to ensure accurate order fulfillment and prompt distribution.
• I have been returning here during University summer breaks from 2023-2025. This demonstrates my loyalty, commitment, personability, and work ethic.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Rehired each year due to strong work ethic, reliability, and excellent performance in customer service.
• Successfully balanced part-time work (3-3 days per week) while completing a double major at University and volunteering, demonstrating exceptional time management and multitasking abilities.
• Provided high-quality service in a fast-paced environment, efficiently handling orders and engaging with a diverse range of customers.
• Managed key store operations, including opening and closing procedures, cash handling, and dealing with customer complaints.
• Developed strong interpersonal skills, adapting to different personalities and customer needs while maintaining professionalism and efficiency.

• Rehired during university breaks due to strong work ethic and positive relationships with staff and customers.
• Worked in a fast-paced café/restaurant, managing up to 10 tables at a time while efficiently running food and drinks across the venue.
• Regularly completed 10-hour shifts, demonstrating stamina, resilience, and the ability to stay focused under pressure.
• Developed exceptional time management skills by balancing multiple tables, anticipating customer needs, and ensuring seamless service.
• Built strong customer relationships, enhancing communication skills and gaining confidence in a dynamic work environment.

During university, I volunteered weekly with Riding for the Disabled, assisting children with disabilities in horseback riding sessions. Through this role, I helped them develop communication skills, problem-solving abilities, and confidence in their daily lives. By creating a supportive and inclusive environment, I encouraged their personal growth and independence. This experience strengthened my ability to build meaningful relationships, support individuals with diverse needs, and work collaboratively with instructors and caregivers—skills that are highly relevant to a career in social work. This invaluable experience gave me a deeper understanding of how individuals with disabilities perceive the world, allowing me to empathise with their perspectives and better understand their thoughts and experiences.