Aimee Janssen
Taupo,WKO
Summary
Hospitality specialist with 9 years of experience, including 4 years in management. Proficient in leading teams and delivering exceptional customer service, with a focus on maintaining quality and consistency. Recognized for strong work ethic and ability to create a positive atmosphere.
Overview
9
9
years of professional experience
Work History
Barista/shift Supervisor
Replete
Taupo
03.2024 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling, optimizing team efficiency and service coverage.
- Developed training programs for new hires, enhancing service quality and customer satisfaction.
- Implemented inventory management systems, reducing waste and improving cost control.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Bar and Cafe Supervisor
Holiday Resort
Taupo, WKO
08.2023 - Current
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Accomplished multiple tasks within established timeframes.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Team Leader / All Round Cafe Assistant/barista
Baked With Love
Taupo, WKO
02.2020 - 08.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Delivered regular team meetings for aligned work towards common goals.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Immense knowledge of all products.
- Served consistently amazing coffee at a extremely fast pace.
- Used POS system to accurately enter orders and process payments.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across weekends and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Made beverages with focus on speed, quality and consistency.
- Built strong relationships with customers through positive attitude and attentive response.
- Greeted customers entering cafe and responded promptly to customer needs.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Delegating Assignments and Tasks
- Food Plating and Presentation
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Waitress
Huka Prawn Park
Huka Falls Road
03.2017 - 02.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
NCEA LEVEL 3 -
Taupo Nui A Tia College
2017
Skills
- Attention to Detail
- Effective Customer Service
- Team Development
- Proven Team Leader
- Calm and Pleasant Demeanor
- Reliable
- Adaptability
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Attending Multiple Customers
- Suggestive Selling
- Responsible Alcohol Service
- Prepare Cocktails
- Ingredient Preparation
- Performance Improvement
- Grilling and Frying
- Coffee Expertise
- Latte Art
- Espresso Machine Operation
- Exceptional Customer Service
- Staff Training
Timeline
Barista/shift Supervisor
Replete
03.2024 - Current
Bar and Cafe Supervisor
Holiday Resort
08.2023 - Current
Team Leader / All Round Cafe Assistant/barista
Baked With Love
02.2020 - 08.2023
Waitress
Huka Prawn Park
03.2017 - 02.2020
NCEA LEVEL 3 -
Taupo Nui A Tia College