Aimee Nguyen
Auckland,Auckland
Summary
Customer-focused professional with a Bachelor's Degree in Operations and Supply Chain Management. Experienced in supporting customer service, coordinating projects, and working across diverse teams. Brings a strong focus on clear communication, reliability, and a proactive approach to problem-solving in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Receptionist
Novotel & ibis Auckland Ellerslie
, Auckland
10.2023 - Current
- Managing guest reservations, arrivals and departures using property management systems (i.e. Opera).
- Resolving guest enquiries and service issues in a high-volume hotel environment, maintaining a positive customer experience
- Handling payments, deposits, and reconciliations of daily cash, credit card, and invoice transactions.
- Preparing end-of-day financial reports and ensuring accurate ledger entries for accommodation and services.
Coordination Assistant
Hai Long Glass
, Hanoi, Vietnam
05.2025 - 10.2025
- Coordinating schedules and meetings for project team and management.
- Assisting in documentation for glass production processes and quality control.
- Assisting in the coordination of inbound and outbound shipments to ensure timely delivery.
- Liaising with internal teams to resolve delivery issues such as damaged or incorrect orders.
Project Intern
Viet Nhat Safety Glass Joint Stock Company
, Hanoi, Vietnam
06.2024 - 10.2024
- Assisting in the evaluation and integration of new automated machinery to improve production line efficiency.
- Supporting the development of workflows for digital data entry and process monitoring via EDP systems.
- Conducting process mapping and time-motion studies to identify areas for improvement.
- Collaborating with cross-functional teams including engineering, IT, and production to ensure smooth adoption of new technologies.
IELTS Tutor
Australian Centre for Education and Training
, Hanoi, Vietnam
06.2021 - 11.2021
- Creating customised lesson plans and materials based on individual student needs and latest exam trends.
- Providing detailed feedback on writing and speaking performance to help students identify areas of improvement.
- Providing regular progress updates for students and parents
- Contributing to student success with many achieving Band 6–7.5 scores required for study or migration purposes.
Education
Bachelor of Commerce - Operations And Supply Chain Management
University of Auckland
Auckland, NZ09-2025
Skills
- Customer service & Issue Resolution
- Data Entry & Reporting
- Cross-functional Collaboration
- Workflow Development & Documentation
- Project Coordination & Scheduling
- Stakeholder & Client Communications
- Proficient in MS Word, MS Excel, MS Outlook, ERP systems
Timeline
Coordination Assistant
Hai Long Glass
05.2025 - 10.2025
Project Intern
Viet Nhat Safety Glass Joint Stock Company
06.2024 - 10.2024
Receptionist
Novotel & ibis Auckland Ellerslie
10.2023 - Current
IELTS Tutor
Australian Centre for Education and Training
06.2021 - 11.2021
Bachelor of Commerce - Operations And Supply Chain Management
University of Auckland