Aimee Timoti
Shelly Park,Auckland
Summary
I bring over ten years of experience as a seasoned professional dedicated to providing exceptional customer service and heartfelt care for individuals. Holding a certificate in psychology and wellness, I demonstrate a sincere commitment to holistic well-being. As a warm and effective communicator, I excel in problem-solving and creating positive environments. My passion lies in pursuing a career in social work or counseling, and I am eager to apply my accumulated skills and knowledge to support worker roles. My ultimate goal is to contribute to meaningful and supportive care while furthering my education in the field.
Overview
12
12
years of professional experience
Work History
Retail Salesperson
Baby HQ
Howick, Auckland
08.2022 - Current
- Welcomed customers, engaged positively with each customer, providing professional and polite support for sales and service needs.
- Educated customers on product and service offerings.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Travel Agent
Flight Centre
Howick, Auckland
05.2019 - 12.2019
- Created travel itineraries and made adjustments to meet client specifications.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
Flight Attendant
Jetconnect Qantas Group
, Auckland
02.2018 - 04.2019
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Kept cabin neat, clean and professional in appearance.
- Dealt with mechanical and passenger emergencies according to standards.
- Directed junior team members in proper duties and company regulations.
Salesperson
Father Rabbit
Mount Eden, Auckland
11.2015 - 12.2017
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Private Nanny
Care for Kids
, Auckland
01.2013 - 02.2014
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Cooked nutritious meals to promote healthy diet and nutrition.
Assistant Store Manager
Levi Strauss
Docklands, Melbourne
10.2011 - 01.2013
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Certificate - Psychology And Wellness
Learning Cloud
Auckland, NZ03.2023
Certificate - Event Management
MSL Training College
Auckland, NZ2015
Certificate - Retail Management
UNITEC
Auckland, NZ2010
Certificate - Fashion Makeup 2008
Samala Robinson Academy
Auckland, NZSkills
- Cultural Sensitivity
- Personal Care Assistance
- Safety Awareness
- Compassionate Client Care
- Strong Ethics
- Multitasking and Organization
- Relationship Building
- Compassionate Communication
- Emotional Support
- Full New Zealand drivers license
- proficiency in using the internet and outlook
Interests
Home and Family, reading, yoga, writhing, painting, photography, travel
References
Kristen Jones (Business owner of Baby HQ
021367341
Pia Naera (Designer at Pia Boutique)
02040043336
Claudia Zinzan (Business owner of Father Rabbit)
Ph - 021 388 664
Robyn Pham (Regional Manager at Levis)
Ph - +64 3960 00443
Timeline
Retail Salesperson
Baby HQ
08.2022 - Current
Travel Agent
Flight Centre
05.2019 - 12.2019
Flight Attendant
Jetconnect Qantas Group
02.2018 - 04.2019
Salesperson
Father Rabbit
11.2015 - 12.2017
Private Nanny
Care for Kids
01.2013 - 02.2014
Assistant Store Manager
Levi Strauss
10.2011 - 01.2013
Certificate - Psychology And Wellness
Learning Cloud
Certificate - Event Management
MSL Training College
Certificate - Retail Management
UNITEC
Certificate - Fashion Makeup 2008
Samala Robinson Academy
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