Ainel Mary
Christchurch,CAN
Summary
Warm, polished and safety-focused customer service professional with experience supervising high-volume retail operations and delivering exceptional customer experience. Skilled in complaint resolution, team coordination, and maintaining calm professionals under pressure. Multilingual communication with strong cultural awareness, emergency response training, and a proven track record of creating positive service experiences. Passionate about hospitality, global travel, and representing Qatar's values with excellence.
Overview
3
3
years of professional experience
Work History
Checkout Supervisor & Customer Service Desk Associate
Pak'nSave
02.2024 - Current
- Deliver high-quality customer service in a fast-paced environment with hundreds of daily interactions.
- Support team members with task coordination, mentoring, and on-shift problem solving.
- Manage difficult situations calmly while maintaining a positive and welcoming atmosphere.
- Operate and oversee Checkouts, Self-Checkouts, NZ Lotto terminals, Customer Service Desk, refunds, exchanges, and store services.
- Assisting customers needing additional support, including but not limited to the elderly, individuals with special needs and families.
- Attend calls, provide product information, organise service requests, and manage customer expectations.
- Trained in emergency procedures (fire, earthquake, evacuation) and first aid support.
- Recognised for calmness under pressure, friendly demeanour, and customer satisfaction.
- Selected for supervisory responsibilities due to reliability, leadership and customer rapport.
Intern
Denny Joseph & Associates
11.2022 - 11.2023
- Handled reception duties, incoming calls, emails and client enquiries with professionalism.
- Managed scheduling, documentation and assisted with office coordination.
- Responded to customer emails and inquiries with professionalism and clarity.
- Provided general administrative support, ensuring smooth daily operations.
- Assisted with guest handling and hospitality during client visits.
- Demonstrated adaptability, punctuality, and strong interpersonal communication.
Education
Master of Civil Engineering -
University of Canterbury
New Zealand04.2024
Skills
- Exceptional Customer Service
- Conflict Resolution & Complaint Handling
- Safety Awareness & Emergency Preparedness
- Multilingual Communication
- Call Handling & Customer Enquiries
- Hospitality and Guest Assistance
- Calm Under Pressure
- Professional Grooming Standards
- Teamwork & Collaboration
- First Aid & Emergency Response
- Leadership & Supervisory Experience
- Problem Solving & Quick Decision Making
- Cultural Sensitivity & Global Mindset
- Customer complaint resolution
- Front-end coordination
TRAINING AND WORKSHOPS
- Workplace Safety & Emergency Response Training
- First Aid Training
- Customer Service Training - front-end operations & complaint handling
- Leadership Training - Staff supervision & shift coordination
ATTRIBUTES
- Confident & Professional
- Adaptable & Punctual
- Calm & Friendly
- Positive & Resilient
- Organised
- Emotional Intelligence
- Open-minded
- Culturally aware
ADDITIONAL INFORMATION
- Height: 162 cm | Arm Reach: 212 cm+ | No Tattoos | Age: 25 | Prepared to relocate to Dubai immediately
- Fluent in English | Malayalam | Hindi
Timeline
Checkout Supervisor & Customer Service Desk Associate
Pak'nSave
02.2024 - Current
Intern
Denny Joseph & Associates
11.2022 - 11.2023
Master of Civil Engineering -
University of Canterbury