Ainoa Fernandez Serra
Auckland
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Car Detailer
Own Account in Free Time
09.2024 - 03.2025
- Conducted thorough exterior and interior cleaning of vehicles using professional-grade tools and products.
- Inspected vehicles for imperfections, ensuring high-quality detailing standards were consistently met.
- Vacuumed interiors of vehicles to remove dirt and debris.
Waitress Trainee
Bar Solaz
02.2022 - 09.2024
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Housekeeping Room Attendant
Hotel Ciria
06.2017 - 09.2021
- Ensured cleanliness and orderliness of guest rooms and public areas.
- Conducted thorough inspections to maintain high standards of cleanliness.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
M.D. - Gender Violence Studies
Institute HES
Madrid, Spain01-2023
Bachelor of Criminology - Social Sciences
Rey Juan Carlos University
Madrid, Spain09-2021
Skills
- Customer service
- Organizational skills
- Multi-tasking capabilities
- Team collaboration
- Strong work ethic
- Problem resolution
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Car Detailer
Own Account in Free Time
09.2024 - 03.2025
Waitress Trainee
Bar Solaz
02.2022 - 09.2024
Housekeeping Room Attendant
Hotel Ciria
06.2017 - 09.2021
M.D. - Gender Violence Studies
Institute HES
Bachelor of Criminology - Social Sciences
Rey Juan Carlos University