Ainsley Robinson
Te Aro,New Zealand
Summary
I’m a dynamic leader with proven expertise in team management and customer service, honed at Olive Restaurant. Experienced in staff management and guest relations, I excel in high-pressure environments, ensuring top-notch service and efficiency. Skilled in team management and customer engagement, my approach significantly boosts loyalty and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Olive Restaurant
04.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Payroll Officer
NZ Police
02.2022 - 04.2022
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Food and Beverage Attendant
Bolton Hotel
03.2021 - 02.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Delivery Driver
Hell’s Pizza
02.2019 - 06.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Iona College
Havelock North, HKB2019
Skills
- Guest relations
- Reservation management
- Strong multitasking
- Customer service
- Highly reliable
- Team management
- Customer engagement
- Staff management
Certification
Liquor License
Managers Certificate
Timeline
Restaurant Manager
Olive Restaurant
04.2022 - Current
Payroll Officer
NZ Police
02.2022 - 04.2022
Food and Beverage Attendant
Bolton Hotel
03.2021 - 02.2022
Delivery Driver
Hell’s Pizza
02.2019 - 06.2020
Iona College
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