Airi Kodama
91 Francis Street,Takapuna
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
karaksa hotel colors Tokyo Yaesu
3-5-13 Nihombashi Chuo-ku , Tokyo
03.2023 - 08.2024
- Greeted customers and provided excellent customer service.
- Provided assistance with general inquiries from guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Close of lounge space. (Maintenance of coffee machines and other machines, cleaning of floors)
- Make salads to prepare breakfast.
Receptionist
Nihonbashi Information Center
2-2-1 Nihonbashi Muromachi,Chuo-ku , Tokyo,JAPAN
07.2017 - 03.2023
- Assisted visitors with directions and general information about the Nihonbashi area.
- Sales of products from Nihonbashi's long-established stores.
- Performed data entry tasks into various computer systems accurately and promptly.
Barista
Starbucks Coffee Japan
2-12-1, Horinouchi,Hachioji , Tokyo,JAPAN
08.2012 - 05.2014
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Some College (No Degree) - Musical Theater
The Musical Academy
Tokyo,JAPAN04-2014
High School Diploma -
Roka High School
Tokyo, JAPAN03-2012
Skills
- Guest Relations
- Greeting guests
- Supply Stocking
- Multi-Line Phone Systems
- Guest Reception
- Positive and professional
Languages
English
Limited
Japanese
Native/ Bilingual
Affiliations
- In Japan, I was an actor as my main job, and on the side I worked in hospitality in cafes, hotels and receptions. I am a very active and positive person who is willing to try anything.
Timeline
Front Desk Receptionist
karaksa hotel colors Tokyo Yaesu
03.2023 - 08.2024
Receptionist
Nihonbashi Information Center
07.2017 - 03.2023
Barista
Starbucks Coffee Japan
08.2012 - 05.2014
Some College (No Degree) - Musical Theater
The Musical Academy
High School Diploma -
Roka High School
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