Summary
Overview
Work History
Education
Skills
References
Timeline
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AISHANI NANDY

Summary

I am a strong leader and a great team player committed to learn and grow everyday. I am highly skilled in organising and managing team and daily operations of company with independent decision-making skills and sound judgment to positively impact company success. I am an enthusiastic reliable individual with a passion to build a successful career in future.

Overview

6
6
years of professional experience

Work History

Shift Manager

Kathmandu Sylvia Park
12.2023 - Current
  • Provide excellent customer service by communicating and listening to them. Identifying their need and offering them the most suitable product. Helping the customers to understand the advantages and benefits of products.
  • Handling customer issues effectively, demonstrating strong problem-solving skills.
  • Controlling store inventory and reviewing cash handling and operations reports.
  • Controlling operational compliance, safety and business standards to maximize efficiency and comply with corporate policy. Managing KPI's and labour hours.
  • Training new employees and reviewing existing employee performance to maximize team performance and meet budget and goals.
  • Looking after the Visual Merchandising of the store by assisting the VM.
  • Conducting regular physical inventory counts, verifying the accuracy of electronic records against actual merchandise quantities on hand.
  • Maintaining personnel records and update internal databases to support document management.
  • Analyzing and comparing sales vs budget, identifying issues and developing plans to meet sales targets.
  • Managing administration duties and responding to email from different departments in timely manner.


Assistant Department Manager

Supie
07.2023 - 11.2023
  • Coached and mentored new employees on company policies and procedures
  • Helped oversee the daily operations of the department, managing staff and inventory doing stock count
  • Developed and implemented efficient inventory control systems to ensure accurate ordering of produce
  • Monitored product quality and freshness, ensuring only the best products are available for sale
  • Supervised team members during peak hours ensuring adequate coverage across departments
  • Organized weekly staff meetings to discuss store goals and objectives, as well as customer service standards
  • Ensured proper storage of produce items to maximize freshness and minimize spoilage
  • Implemented new strategies for streamlining pick and pack operations
  • Performed regular inventory audits to identify shortages or overstocks
  • Communicated weekly action plans and targets with Ops team by analyzing errors and orders per hour data from previous weeks.

Assistant Manager

Nandos
08.2019 - 06.2023
  • Oversee the daily operations of the store ensuring smooth and efficient running to provide excellent customer service.
  • Handled customer complaints and resolve any issues by quick thinking and problem solving.
  • Trained and mentored new employees on company policies and procedures and conducted performance reviews with existing employees to track overall progress.
  • Conducted staff meetings and gatherings to build strong staff relations and healthy environment.
  • Managed KIP's and labour on weekly basis by making rosters according to sales and budget.
  • Ordering inventory by identifying and analyzing business demands and policies and rotating stock regularly to provide best food.
  • Communicating with supplier to resolve any issues regarding deliveries and conducting regular quality checks.
  • Conducted Weekly stock takes, identifying wastage and getting ideas to minimize them and optimize the products to their best.
  • Quarterly meetings with regional managers to understand the business needs and future plans. Bring necessary changes to build and bigger and stronger brand.

Team Member/ Barista

Aspire2 International College
09.2018 - 09.2019
  • Provided customers with excellent service and resolved customer complaints by taking necessary feedback
  • Analyzed customer feedback surveys to identify areas for improvement in operations and customer service
  • Assisted in the development of action plans for teams to reach goals set by management and conduct follow ups
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock an prevent stock outs
  • Demonstrated strong leadership abilities by leading a team, delegating responsibilities and assigning tasks to run a smooth shift
  • Performed administrative tasks such as estimating food and supply needs, stocktakes, calculate weekly gross profits, controlling labour and identifying places to control cost by reducing waste
  • Analyzed feedback from team members regarding their experience working together
  • Created a safe and friendly working culture by resolving any staff conflicts and issues, ensuring that every staff member feels valued and a sense of belongingness
  • Advised senior leadership on ways they can improve upon existing processes that will enhance overall team performance
  • Organized team events such as offsite meetings, training sessions, and social gatherings to motivate employees and increase engagement.

Housekeeping Assistant

Amora Hotel
12.2018 - 07.2019
  • Cleaned and returned rooms to occupant-ready status for prompt turnover
  • Replenished hotel rooms with drinking glasses, linens, and bathroom supplies to maintain adequate stock of items for guests
  • Reported any maintenance issues to the supervisor immediately and followed up to verify resolution
  • Performed routine inspections of guest rooms for maintenance and cleanliness concerns
  • Followed all safety and security procedures and regulations
  • Developed expertise in maintaining the appearance of common areas including lobbies, hallways, elevators, staircases
  • Employed strong multitasking abilities to address multiple tasks simultaneously.

Education

Diploma in Hospitality Management Level-6 -

Aspire2International
10.2020

Skills

  • Good leadership skills
  • Time Management
  • Staff Management and development
  • Attention to details
  • Positive attitude
  • Good listening and communication
  • Problem solving
  • Reliable and adaptive
  • Business Planning
  • Staff Management
  • Cost Control

References

References available upon request

Timeline

Shift Manager

Kathmandu Sylvia Park
12.2023 - Current

Assistant Department Manager

Supie
07.2023 - 11.2023

Assistant Manager

Nandos
08.2019 - 06.2023

Housekeeping Assistant

Amora Hotel
12.2018 - 07.2019

Team Member/ Barista

Aspire2 International College
09.2018 - 09.2019

Diploma in Hospitality Management Level-6 -

Aspire2International

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