Aishwarya Puranchandra
Cambridge,WKO
Summary
Operations professional focused on streamlining processes, boosting efficiency, and delivering consistent results. Strong in project management, stakeholder communication, team training, and conflict resolution—adept at solving problems, adopting new tools, and thriving in fast-paced environments. Seeking a full-time role that leverages strategic thinking, interpersonal skills, and disciplined time management to drive operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Administrator/Movement Coordinator
Private Flight Group
06.2023 - Current
- First point of contact for complex, high‑profile movements; triaged enquiries with discretion and accuracy.
- Evaluated current operational practices and suggested improvement strategies.
- Triaged 80–120 daily enquiries across phone and email; coordinated time‑critical executive/government movements with discretion and accuracy.
- Supported Accounting team by handling all Royal and Government movement administrative tasks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Coordinated bookings, logistics and last‑minute changes under tight deadlines; maintained compliant documentation.
- Supported invoicing and reconciliations; resolved discrepancies promptly to keep month‑end on track.
- Standardised workflows and trained support staff, improving clarity and turnaround on common requests.
- Built trusted relationships with internal teams and external partners; escalated and resolved issues at first contact where possible
- Trained new staff on operational protocols and software systems used in scheduling flights cutting enquiry turnaround by ~25% and reducing rework
- Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
- Assisted with documenting key processes and procedures and security protocols.
Research Postgraduate Administrator
MANCOSA
03.2022 - 10.2022
- Managed high‑volume student enquiries across admissions and research requirements with clear, timely communication.
- Coordinated webinars/inductions and processed onboarding documentation to policy standards.
- Maintained accurate records and reporting for faculty stakeholders.
- Assisted in the development of internal policies and procedures, contributing to consistent operational practices.
- Collaborated with cross-functional teams to ensure alignment on project goals and timelines, enhancing overall project success.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Created and managed project plans and timelines for each semester.
Curriculum & Desktop Publishing Administrator
MANCOSA
11.2019 - 01.2021
- Trained new staff on administrative protocols and software applications for effective onboarding.
- Assisted in budgeting and financial tracking, ensuring accurate reporting of expenditures.
- Facilitated meetings by preparing agendas, taking minutes, and following up on action items.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Supported curriculum production workflows across multiple teams and deadlines.
- Processed payroll for external developers using SAGE; maintained meticulous documentation.
- Assisted with document formatting and quality checks before release.
- Worked in both New Curriculum Development and Existing Curriculum Developed programmes to facilitate and ensure timely project completion without compromising quality.
Human Resources Junior Supervisor
Nandos Peri Peri
12.2015 - 01.2017
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained new team members on operational procedures and best practices.
- Coordinated workflow among staff to maximize efficiency and productivity.
- Conducted regular inventory checks, maintaining accurate stock levels and reporting discrepancies.
- Facilitated communication between management and staff, addressing concerns promptly and effectively.
- Communicated proactively with stakeholders, ensuring transparency and maintaining strong working relationships across departments.
- Collaborated actively with cross-functional teams on various projects, contributing valuable insights from a supervisory perspective.
- Maintained accurate records of all relevant documentation, ensuring compliance with company policies and regulatory requirements.
- Supported recruitment, onboarding, induction and personnel records and provided empathetic, confidential first‑line HR and customer service support.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
MBA - Business And Leadership
MANCOSA
Durban, KwaZulu Natal12-2026
Post Graduate Diploma - Project Management
MANCOSA
Durban, KwaZulu Natal10-2024
Bachelor of Commerce - Human Resources Management
MANCOSA
Durban, KwaZulu Natal04-2018
Higher Certificate in Business Management - Business Management
MANCOSA
Durban, KwaZulu Natal04-2015
Skills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Scheduling coordination
- Meeting coordination
- Operations management
- Quality assurance
- Project management
- Risk management
- Project planning
- Human resources
- Financial administration
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Reliability
- Staff training/development
- Interpersonal skills
- Conflict resolution
- Recruitment and hiring
Accomplishments
- Led operational planning and high-profile executive flight coordination for Royal and Government movements, ensuring compliance and service excellence.
- Coordinated HR and payroll processes for teams, maintaining accuracy and adherence to policies.
- Recognised for exceptional customer support and ability to maintain client satisfaction under tight deadlines.
Timeline
Operations Administrator/Movement Coordinator
Private Flight Group
06.2023 - Current
Research Postgraduate Administrator
MANCOSA
03.2022 - 10.2022
Curriculum & Desktop Publishing Administrator
MANCOSA
11.2019 - 01.2021
Human Resources Junior Supervisor
Nandos Peri Peri
12.2015 - 01.2017
MBA - Business And Leadership
MANCOSA
Post Graduate Diploma - Project Management
MANCOSA
Bachelor of Commerce - Human Resources Management
MANCOSA
Higher Certificate in Business Management - Business Management
MANCOSA
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