Hi, I’m
Aishwarya Viswanathan
Auckland,AUK
Summary
With a Masters degree in Food science and Bachelors honors degree in Biotechnology, I am inclined towards good research skills in Food Science and Microbiology. I am capable of studying trends which will facilitate in decision making as per the problem. Experienced in Customer service with comprehensive knowledge of all standards and regulations. Knowledge in instruments which will facilitate in performing various testing and Quality review. Adept at enhancing production quality with methodical and organized approach. Good recordkeeping, data entry and process management skills. Industrious, forward-thinking and fastidious about maintaining optimal standards.
Overview
5
years of professional experience
1
Certification
Work History
FONTERRA, New Zealand
Consumer Resolution Specialist (Quality Assurance)
05.2021 - Current
Job overview
- Identify quality problems and recommend solutions.
- Monitor testing procedures to meet established item specifications, standard test methods or protocols.
- Participate in technical trainings and workshops to improve skills set and boost overall knowledge.
- Investigate or report questionable test results.
- Participate in out-of-specification and failure investigations and recommend corrective actions.
- Engage in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Referred unresolved customer issues to designated departments for further investigation.
- Prepare and evaluate CRM reports to identify problems and areas for improvement using Power BI tools.
- Skilled in doing recalls and withdrawal of product among customers and retailers when required using GS1 – Product Recall NZ as per Quality standard and protocols
- Creating product quality reports for launch and recalls through salesforce.
GOODMAN FIELDER
Customer Service Representative
12.2020 - 03.2021
Job overview
- Primarily first point of contact for customer in regards to place order and any product related query for Australian customer
- Utilizing product list manufactured and allotting it to the customer as per the nearest site to transport
- Following up with manufacturing sites and contractors in Australia in terms of return or missing and damaged goods
- Meeting and exceeding KPIs and working towards the deadline including first call resolution
- Using CRM software like SAP & Salesforce especially for placing orders, collecting invoice and all sorts of query including customer complaint, credits etc
- Ask probing questions to determine service needs and accurately input information into electronic systems.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Mentor new employees on procedures and policies to maximize team performance.
THERMOFISHER SCIENTIFIC, New Zealand
Customer Care Specialist
05.2018 - 03.2020
Job overview
- Primarily the first point of contact for Customer regarding pricing and availability to a complicated urgent product or delivery problem
- Manage order discrepancies & Offer alternatives and/or other solutions
- Utilizing supplier catalogues, online databases, and other resources to cross reference products to meet customer order or quotation expectations
- Research resolutions, contact necessary departments and respond to customer by phone, mail or fax as follow-up.
- Maintain high satisfaction rating with customers by providing exceptional service and support.
- Streamline operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Meeting and exceeding set KPI, including our monitored average speed of answer, first call resolution and order entry goals
- Working towards agreed deadlines and focusing on finding solutions
- CRM- Salesforce, Kofax, Masterpack
FINEST FOODS, New Zealand
Production and Quality Controller
01.2018 - 04.2018
Job overview
- Evaluate data and create reports to indicate deviations from standards.
- Devise and enact improvements to quality assurance program.
- Evaluate component materials against paperwork.
- Manage quality operations to comply with contracts, company policies and safety protocols.
- Test products throughout production process to determine performance, characteristics and dimensions.
- Perform detailed inspections and standardized tests on product samples to assess compliance with tolerances.
- Update documentation for rejected components and finished products.
- Record test data and apply statistical quality control procedures.
- Track findings, complete documentation and generat reports.
- Doing Quality check, reviewing and releasing orders for shipment
- Maintaining inventory for production and coordinate with other production team members for timely dispatch.
Education
Auckland University of TechnologyAuckland, NZ
Master of Science from Food Science
12.2021
KSR College of Technology, AnnaIndia
Bachelor from Biotechnology
05.2016
Skills
- Documentation and materials
- Strategic planning and review
- Issue resolution
- Mentoring and training
- High-energy attitude
- Quality assurance controls
- Multitasking
- Report generation
- Cross-functional collaboration
- Customer-oriented
- Data management
- Critical thinking
- Team management
- Supervision & leadership
- Good work ethic
- Decision-making
- Product Development
- Microsoft Office expertise
- Report creation
- Problem-solving abilities
- Product organization
References
Reference
Available on request
Additional Information
NZ Permanent Resident Visa Holder
Certification
- Certified Professional Coder (CPC) - Medical Coding
- Undergone training in hospital on handling instruments.
Timeline
Consumer Resolution Specialist (Quality Assurance)
FONTERRA
05.2021 - Current
Customer Service Representative
GOODMAN FIELDER
12.2020 - 03.2021
Customer Care Specialist
THERMOFISHER SCIENTIFIC
05.2018 - 03.2020
Production and Quality Controller
FINEST FOODS
01.2018 - 04.2018
Auckland University of Technology
Master of Science from Food Science
KSR College of Technology, Anna
Bachelor from Biotechnology
Similar Profiles
Patrick MitchellPatrick Mitchell
Truck Driver at FonterraTruck Driver at Fonterra
Kayne GreenKayne Green
Process Assistant at FonterraProcess Assistant at Fonterra
Connor Rolfe TeahanConnor Rolfe Teahan
Sales Specialist / Delivery at FonterraSales Specialist / Delivery at Fonterra
PRERANA SHETTYPRERANA SHETTY
Test Analyst at FonterraTest Analyst at Fonterra
Kaufusi KioaKaufusi Kioa
Warehouse Forklift Operator at Allproof IndustriesWarehouse Forklift Operator at Allproof Industries