Technical Support
Convergys Philippines (Microsoft)
- Provide technical support to clients using Microsoft computer software products and operating systems.
Aivyn Indolos
Auckland
Summary
Seeking employment which will allow me to grow professionally, while being able to utilize my strong organizational skills, educational background, working experience and ability to work well with people. Customer Service Technical Support professional skilled at troubleshooting and diagnosing problems and helping customers implement solutions for diverse technical problems. Experienced in call center environments and consistently exceeds customer satisfaction and productivity targets on consistent basis.
Work History
Customer Service Representative
1 & 1 internet
Cebu, Philippines
- Established a knowledge base for common IT issues, expediting resolution times and empowering users to self-service minor problems.
Education
Cyber Security -
Institute of Data – Auckland University
Bachelor of Science in Information Technology (BSIT) -
Informatics Computer Institute, Philippines
Skills
- Outstanding analytical, problem-solving, and troubleshooting ability
- Excellent communication skills, (oral and written), strong interpersonal skills
- Can work with minimum supervision
- Ability to anticipate needs of clients
- Goal oriented, self-motivated
- Ability to multi-task and can quickly adapt in changing work environments
- Computer literate both hardware and software, proficient with Windows Based applications and programs
- Experience in web design
- Team player or ability to work well with others
- Service oriented and customer focused
- Experience in sales and customer support
- Highly motivated
- Highly organized and a FAST LEARNER
Visa
Permanent Resident Visa
Ongoing Studies
- CISCO Cyber Security, 12/2023, present
- Certification on Networking, 11/2023, present
References
- Malou Mina, Consultant, PHILMAN Construction LTD, admin@philmanconstruction.co.nz, 021 198 1962
- Jeremiah Alonso, IT Specialist, McConnell Dowell Constructors LTD, jere.alonso@mcdgroup.com, 027 563 8141
- Eduardo Rica Blanca, Network Engineer, DDSIT, eduardo.ricablanca@ddsit.co.nz, 027 382 9095
- Jerik Yap, IT Engineer, Adept Limited, jerikyap@yahoo.com, 0274545946
Timeline
Cyber Security -
Institute of Data – Auckland University
Bachelor of Science in Information Technology (BSIT) -
Informatics Computer Institute, Philippines
Technical Support
Convergys Philippines (Microsoft)
Customer Service Representative
1 & 1 internet
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