Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Ajay Gupta

Ajay Gupta

Auckland,New Zealand

Summary

Proficient in network design, planning, and strategy, as well as network security, NOC, SOC operations, implementation, incident and change management, and service delivery.

  • IP Portfolio: Nokia, Cisco, Juniper, Huawei, Coriant (Tellabs), Micro semi, Avaya, Aruba, ZTE & Allied Telesis.
  • Security: Fortinet, Watch Guard, Force point, Checkpoint, Palo Alto, F5.
  • GPON Portfolio: ZTE, UTStarcom, Nokia, Genesis etc.
  • Wi-Fi: Cisco, HPE Aruba, TP Link, D link, Nokia,MikroTek,Fortinet.
  • SD-WAN-Citrix, Palo Alto, FortNet.

Overview

10
10
years of professional experience

Work History

Service Desk Operations/System/Network Engineer

EIL Global/Rex Technologies/Axiom Technologies/Hemmers Bach
Auckland
03.2023 - Current
  • Experienced in providing comprehensive support to esteemed clients such as Cap Gemini, HCL, Infosys, British Petroleum, Kantar, L'Oreal, Toll Group forwarding, Campari, Philips, and more
  • Adept at coordinating with industry-leading entities like CCL, Spark, 2Degree, OneNZ, G&S to resolve customer issues related to network infrastructure promptly
  • Building comprehensive network infrastructure by integrating Switching, Routing, Wi-Fi, intercom, 3CX, SD-WAN, GPON, Telephony, CCTV, WLAN, IoT, and LTE technologies, ensuring seamless connectivity
  • Embracing an agile and adaptable approach to work
  • Configuring and deploying various network devices and services, including routers, switches, firewalls, load balancers, VPNs, QoS, and Wireless systems
  • Conducting network maintenance and system upgrades, including firmware/IOS updates, hot fixes, and security.

IP-Network Engineer

ZTE Corporation (ZTE India Telecom Pvt Ltd)
New Delhi, India
01.2021
  • Experienced in network disciplines (analyst, engineer, and architect)
  • Proficient in supporting network operating systems such as Fortinet etc
  • Skilled in solution design, installation, and ongoing support
  • Expertise in Cloud platforms such as O365, Azure, NGN and SDN
  • Proficiency in HPE Aruba technology and LAN/WAN/WLAN/Security capabilities in multi-layer complex environments
  • Backup technologies and disaster recovery best practices
  • Experienced in managing varied projects, fostering collaboration in dispersed teams, with a focus on client-driven innovation
  • Proficient in troubleshooting, data-driven decision-making, and risk management, particularly in cyber security and sensitive data handling
  • Operating ISP Network, collaborating on network design, engaging customers, developing automations, and ensuring network stability through proactive monitoring and root cause analysis
  • Involvement in projects focusing on end-of-life equipment replacement and wireless.

Senior Network & Security Engineer

STERLITE TECHNOLOGIES LTD
New Delhi, India
01.2020 - 01.2021
  • Design, implement, and oversee network infrastructure, encompassing routers, switches, firewalls, and wireless systems
  • Collaborate closely with the DevOps team to strategize and implement network upgrades and expansion projects
  • Monitor network performance, troubleshoot issues, and optimize resources to maintain high availability
  • Share responsibilities on the On-Call roster to provide round-the-clock support
  • Maintain comprehensive technical documentation and drawings, coordinating updates with internal teams as needed
  • Conducted thorough diagnosis of hardware, software, and network issues, adhering strictly to ITIL principles, with expertise in ICT technologies
  • Demonstrated a proven track record in operational troubleshooting across various networks and systems
  • Highlights: Project Involved: Smart Cities, Safe Cities, BhartNet Projects, Power and Utilities, Transportation.
  • Provided technical support on network security issues related to hardware, software, operating systems, applications, databases.

Network & Security Engineer

NOKIA LIMITED
New Delhi, India
12.2013 - 01.2020
  • Manage and maintain the network, including AD/Group Policy management and support for the virtual environment, including building virtual machines
  • Ensure WiFi stability across all sites by maintaining and patching wireless LAN controllers
  • Implement systems and network security measures, including firewall and VPN management, and stay updated on the latest security threats and concern
  • Switches, firewalls, routers, and network encryption tools, overseeing Aruba, Cisco, Checkpoint, and Juniper network tools, integrating cloud networking elements, leading end-of-life equipment replacements, wireless improvements, and office relocations seamlessly
  • Highlights: Drives innovation and integration of new technologies into projects/ product roadmap and activities.

System Engineer/Infrastructure Technology-Layer-2

Bharti Airtel LIMITED
New Delhi, India
01.2011
  • Provided Level 1-1.5 support, managed Active Directory, coordinated with vendors, and followed ITIL principles for Service Desk operations
  • Proficient in IT hardware installation and optimization, including optical fiber maintenance and troubleshooting
  • Skilled in fault identification and resolution for fiber and copper networks, with expertise in structured cabling and basic electrical distribution
  • Familiar with HVAC systems, BMS, security systems, and Incident Management (HP Open view)
  • Skilled in customer service, escalation, and vendor coordination
  • Diligent in documentation to upkeep for streamlined operations
  • Promptly addressed user inquiries across multiple channels, ensuring swift resolutions and efficient management of work orders and incidents with appropriate follow-up
  • Provided comprehensive first and second-level support for diverse ICT systems, meticulously analyzing
  • Stayed updated on emerging technologies and support processes, delivering professional customer service and providing support for various systems including AD User Accounts, CRM Systems, Networking, Security, and IT Asset Management
  • Consistently met service level agreements for response times and resolution targets, contributing to on-call rotations for after-hours support
  • Highlights: Holds the distinction of achieving Gold Award in March'13 for Mobile Uploading the Data Traffic Wi-Fi HOT SPOT.

Education

Master in - Information Technology Project Management

AUT
AUCKLAND

Skills

  • IP/GPON/Security/Cloud/O365
  • Networking L2/L3/Wi-Fi
  • Service Desk / NOC Desk Operations
  • ICT Infrastructure/ Active Directory, System Administration
  • Microsoft SharePoint, Active Directory
  • Project Delivery/Implementation/GSD
  • ITIL/Incident Management/ Escalation
  • AWS, Azure, and Google Cloud
  • Design, implement, and optimize network solutions
  • Highly skilled in Data Center Technologies, WAN, LAN, Wireless, SDWAN, TCP/IP, BGP, OSPF, NAT, VPN, 8021x, spanning-tree, VoIP, QoS, Firewalling, Proxy, and Storage technologies (SAN, DAS, NAS) Proficient in CSP/MSO solutions like CGNAT, BNG, WLAN, Security Gateway, FTTH/GPON, Broadband, MSAN, IPTV, Wi-Fi, and Cisco ACI or DNA Center
  • Proficient in DHCP, In tune, MDM Active Directory, System Administration, Customer Service, O365, SharePoint

Accomplishments

  • Project Management Professional (PMP)
  • Prince2 Certified
  • ITIL V3 Certified
  • Cisco certifications such as Cisco Dev-Net, CCNA, CCNP, and CCIP
  • Nokia Network Routing Specialist 1 (NRS1) - Year 2017
  • Juniper Networks Certified in Design Associate (JNCDA), Specialist - Service Provider (JNCIS-SP), Professional - Service Provider (JNCIP-SP), and Associate (JNCIA)
  • Huawei Certified Internet Expert (HCIE) - Written Exam
  • Sun Solaris Part 1 (SA1) Certified

Personal Information

  • Available: Open to relocate
  • Driving License: Full Driving International License-Class 1 and owned car
  • Work Permit: Right to work in NZ till Dec'2026

Timeline

Service Desk Operations/System/Network Engineer

EIL Global/Rex Technologies/Axiom Technologies/Hemmers Bach
03.2023 - Current

IP-Network Engineer

ZTE Corporation (ZTE India Telecom Pvt Ltd)
01.2021

Senior Network & Security Engineer

STERLITE TECHNOLOGIES LTD
01.2020 - 01.2021

Network & Security Engineer

NOKIA LIMITED
12.2013 - 01.2020

System Engineer/Infrastructure Technology-Layer-2

Bharti Airtel LIMITED
01.2011

Master in - Information Technology Project Management

AUT

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Ajay Gupta