AJAY KUMAR BHAGWAT
Auckland,AUK
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Night Auditor / Receptionist
Fort Street hostel
09.2023 - Current
- Roster Management:
- Payroll Management
- Payments Management
- Guest Check-In/Check-Out
- Housekeeping Scheduling & Stock Management
- Banking & Financial Reconciliation:
- Maintenance Coordination:
- Customer Complaint Resolution
- Roster Management
Housekeeping Attendant
Rihiveli Resort
12.2022 - 07.2023
- Company Overview: Maldives
- Responsible for maintaining cleanliness in guest villas and public areas of the resort
- Collaborated with other departments to ensure the smooth running of resort operations
- Ensured that all guest rooms were cleaned, replenished, and ready for guest arrival according to resort standards
- Provided high-quality customer service, ensuring all guest requirements were met promptly and efficiently
- Played a key role in maintaining the resort's reputation for outstanding cleanliness and guest satisfaction
- Maldives
Tree of life Resort
05.2022 - 11.2022
- Company Overview: Dared Gujrat India
- Managed room cleaning and public area maintenance to provide a pristine environment for guests
- Worked alongside the team to ensure the resort's facilities were in excellent condition for guest use
- Conducted regular inspections of guest rooms to ensure cleanliness, comfort, and attention to detail
- Assisted in handling guest requests and complaints in a professional and timely manner
- Dared Gujrat India
Housekeeping Attendant
Hotel Clark Shiraz
01.2019 - 01.2020
- Company Overview: Agra Cantt Tajganj Agra Uttar Pradesh ( India )
- Responsible for cleaning and maintaining guest rooms to ensure they met high cleanliness standards
- Coordinated with other departments to ensure timely delivery of services and guest satisfaction
- Ensured all housekeeping equipment was maintained in proper working order
- Assisted in training new staff members, sharing knowledge on procedures and quality standards
- Consistently received positive feedback from guests for the quality and efficiency of service
- Agra Cantt Tajganj Agra Uttar Pradesh ( India )
Industrial Training
Domaine De La Tortinière
07.2017 - 12.2017
- Company Overview: (Five Star)
- Gained comprehensive training in various hotel operations with a focus on guest services
- Assisted in handling guest inquiries and resolving complaints, ensuring a high standard of customer service
- Supported front office, housekeeping, and food and beverage departments to ensure smooth operations
- Developed skills in time management, teamwork, and communication while maintaining a professional image
- (Five Star)
Education
Hotel Management -
Bharathiar University
12.2018
Arts stream - Hindi, English, Math, Social science
Lalit Public Senior Secondary School
Mandhan, Rajasthan06.2015
Skills
- Knowledge of Computer system
- Attitude with confidence
- Good teamwork
- Comfortable in under pressure
- Team leading
- Photography
- Hard work in smart way
- Knowledge of MS Office
- Nice behavior with guest and team
Languages
English
Hindi
French
Personal Information
Date of Birth: 11/10/97
Timeline
Night Auditor / Receptionist
Fort Street hostel
09.2023 - Current
Housekeeping Attendant
Rihiveli Resort
12.2022 - 07.2023
Tree of life Resort
05.2022 - 11.2022
Housekeeping Attendant
Hotel Clark Shiraz
01.2019 - 01.2020
Industrial Training
Domaine De La Tortinière
07.2017 - 12.2017
Arts stream - Hindi, English, Math, Social science
Lalit Public Senior Secondary School
Hotel Management -
Bharathiar University
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