AJAY PATEL
Hillsborough,TKI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Hospital Supporter
ADHB
07.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Customer Service Manager
Hikurangi Four Square
12.2018 - 07.2022
- Review operational reports to project and maximize store profitability
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answer customers' questions about merchandise and advice customers on merchandise selection
- Implement merchandising and promotional plans
- Plan, implement, and follow-up on weekly sales programs
- Manage hiring process, personnel work schedules and attendance procedures
- Foster team work and collaboration for department heads and fellow team members
- Monitor daily operations and overall conditions of customer
- Improved customer service wait times to mitigate complaints
- Answered inbound calls, chats and emails to facilitate customer service
- Achievement: Expanded customer base by 30% over course of six months by improvising store design and product line and improve customer satisfaction as well.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Store Supervisor
Countdown Browns Bay
06.2016 - 12.2018
- Devised staff work schedules, enforced compliance with health and safety regulations, oversaw store security, and exhibited exemplary skills in conflict resolution
- Answer customers' questions about merchandise and advice customers on merchandise selection
- Analysed and authorized merchandise returns and prepared regular reports for management
- Analysed sales records to determine top sellers and merchandising effectiveness
- Trained new associates and oversaw employees during a given shift
- Continuously provided employees with verbal recognition, direction and support
- Inspected product levels and inventory to determine if enough products are on hand
- Achievement: Received a promotion from store assistant to store supervisor after one year of employment due to excellence in customer service and leadership.
Catering Assistant
North Shore Hospital
10.2015 - 06.2016
- Assisted with kitchen cleaning in accordance with safety standards
- Cleaned and sanitized equipment, utensils, silverware, and dishes
- Stored food in designated areas to prevent spoiling
- Ensured good nutritional standards are maintained when preparing meals
- Ensured that all food at point of delivery is of the highest quality
- Followed on food preparation and presentation standards and all safety procedures in the kitchen
- Cleaned and maintained kitchen and storage areas while practicing good safety, sanitation, and organizational skills
- Kept track of supplies used and the re-ordering of supplies as needed.
Education
Diploma - Entrepreneurship
Royal Business College
New Zealand 03.2016
Bachelor of Business Administration -
Sardar Patel University
India2013
Skills
- Experience in multi-site retail operations, business development, merchandising, customer service, sales management,
- Program / project management, procedure formulation and employee development Advanced leadership skills with
- Success guiding groups to achieve goals and working with multiple resources to bridge gap between business objectives
- And operational capabilities In-depth knowledge of customer management techniques, with ability to improve
Timeline
Hospital Supporter
ADHB
07.2022 - Current
Customer Service Manager
Hikurangi Four Square
12.2018 - 07.2022
Store Supervisor
Countdown Browns Bay
06.2016 - 12.2018
Catering Assistant
North Shore Hospital
10.2015 - 06.2016
Diploma - Entrepreneurship
Royal Business College
Bachelor of Business Administration -
Sardar Patel University
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