Summary
Overview
Work History
Education
Skills
Visa Status
References
Timeline
Generic

Ajay Teotia

Auckland,AUK

Summary

Finance and operations professional with over three years of experience across the Order-to-Cash cycle, Accounts Payable/Receivable, Credit Control, and Dispute Resolution. Skilled in AML/KYC compliance, fraud detection, risk analysis, team leadership, and client relationship management. Experienced in Excel automation, Salesforce CRM, reconciliations, and reporting. Holds a Master of Finance from Massey University.

Overview

4
4
years of professional experience

Work History

Team Leader

Mountain Warehouse
Albany, Auckland
06.2024 - Current
  • Lead and manage a team of 8 staff members, achieving consistent sales targets and operational efficiency.
  • Supervise cash handling, reconciliations, and adherence to store policies, maintaining 100% cash accuracy.
  • Train, mentor, and onboard new team members, improving team productivity, and service quality.
  • Deliver excellent customer service, handling customer queries, and escalations efficiently.
  • Coordinate staff schedules, monitor attendance, and ensure optimal coverage during peak hours.
  • Implement and maintain store standards, including visual merchandising, inventory management, and health & safety compliance.
  • Conduct regular performance reviews, provide feedback, and motivate the team to exceed sales KPIs.
  • Support operational decision-making by reporting daily sales, stock discrepancies, and operational issues to management.

Process Developer

Genpact
Gurugram, India
07.2022 - 02.2024
  • Managed credit control and collections for international financial clients, ensuring compliance with FDCPA and internal policies.
  • Conducted AML/KYC and fraud detection checks, mitigating financial risks for clients.
  • Resolved high-value disputes and payment issues while maintaining strong client relationships.
  • Created Excel-based reporting tools that reduced reconciliation time by 30% and improved accuracy.
  • Coordinated with internal teams to reduce aged receivables by 25%.
  • Trained and mentored new hires on credit control processes, compliance protocols, and client systems.
  • Led weekly team meetings to align targets, share knowledge, and improve performance.
  • Awarded Certificate of Recognition and Top Collector certificate for outstanding performance.

Analyst

eClerx
Chandigarh, India
06.2021 - 06.2022
  • Conducted collections analysis and follow-ups on overdue accounts, improving recovery rates by 15%.
  • Handled end-to-end O2C tasks, including invoice generation, payment posting, and account adjustments.
  • Supported fraud detection and AML compliance, identifying suspicious transactions and preventing potential losses.
  • Maintained 98% accuracy in account reconciliation tasks.
  • Utilized Salesforce CRM for case management and communication logging.

Education

Master of Management - Finance

Massey University
Auckland, NZ
06-2025

Bachelor of Commerce -

Chandigarh University
Chandigarh, India
07-2022

Skills

  • Credit Control & Collections Management
  • AML/KYC Compliance & Fraud Detection
  • Order-to-Cash (O2C) & Accounts Receivable/Payable
  • Risk Analysis & Financial Dispute Resolution
  • Team Leadership, Staff Training & Mentoring
  • Client Relationship Management & Customer Service
  • Operations Management & Process Improvement
  • Excel Automation, Reporting & Reconciliations
  • Salesforce CRM & Accounting Software

Visa Status

  • Post-study open work visa (full working rights)
  • Valid until July 2028

References

References available upon request.

Timeline

Team Leader

Mountain Warehouse
06.2024 - Current

Process Developer

Genpact
07.2022 - 02.2024

Analyst

eClerx
06.2021 - 06.2022

Master of Management - Finance

Massey University

Bachelor of Commerce -

Chandigarh University

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Ajay Teotia