Ajay Teotia
Auckland,AUK
Summary
Finance and operations professional with over three years of experience across the Order-to-Cash cycle, Accounts Payable/Receivable, Credit Control, and Dispute Resolution. Skilled in AML/KYC compliance, fraud detection, risk analysis, team leadership, and client relationship management. Experienced in Excel automation, Salesforce CRM, reconciliations, and reporting. Holds a Master of Finance from Massey University.
Overview
4
4
years of professional experience
Work History
Team Leader
Mountain Warehouse
Albany, Auckland
06.2024 - Current
- Lead and manage a team of 8 staff members, achieving consistent sales targets and operational efficiency.
- Supervise cash handling, reconciliations, and adherence to store policies, maintaining 100% cash accuracy.
- Train, mentor, and onboard new team members, improving team productivity, and service quality.
- Deliver excellent customer service, handling customer queries, and escalations efficiently.
- Coordinate staff schedules, monitor attendance, and ensure optimal coverage during peak hours.
- Implement and maintain store standards, including visual merchandising, inventory management, and health & safety compliance.
- Conduct regular performance reviews, provide feedback, and motivate the team to exceed sales KPIs.
- Support operational decision-making by reporting daily sales, stock discrepancies, and operational issues to management.
Process Developer
Genpact
Gurugram, India
07.2022 - 02.2024
- Managed credit control and collections for international financial clients, ensuring compliance with FDCPA and internal policies.
- Conducted AML/KYC and fraud detection checks, mitigating financial risks for clients.
- Resolved high-value disputes and payment issues while maintaining strong client relationships.
- Created Excel-based reporting tools that reduced reconciliation time by 30% and improved accuracy.
- Coordinated with internal teams to reduce aged receivables by 25%.
- Trained and mentored new hires on credit control processes, compliance protocols, and client systems.
- Led weekly team meetings to align targets, share knowledge, and improve performance.
- Awarded Certificate of Recognition and Top Collector certificate for outstanding performance.
Analyst
eClerx
Chandigarh, India
06.2021 - 06.2022
- Conducted collections analysis and follow-ups on overdue accounts, improving recovery rates by 15%.
- Handled end-to-end O2C tasks, including invoice generation, payment posting, and account adjustments.
- Supported fraud detection and AML compliance, identifying suspicious transactions and preventing potential losses.
- Maintained 98% accuracy in account reconciliation tasks.
- Utilized Salesforce CRM for case management and communication logging.
Education
Master of Management - Finance
Massey University
Auckland, NZ06-2025
Bachelor of Commerce -
Chandigarh University
Chandigarh, India07-2022
Skills
- Credit Control & Collections Management
- AML/KYC Compliance & Fraud Detection
- Order-to-Cash (O2C) & Accounts Receivable/Payable
- Risk Analysis & Financial Dispute Resolution
- Team Leadership, Staff Training & Mentoring
- Client Relationship Management & Customer Service
- Operations Management & Process Improvement
- Excel Automation, Reporting & Reconciliations
- Salesforce CRM & Accounting Software
Visa Status
- Post-study open work visa (full working rights)
- Valid until July 2028
References
References available upon request.
Timeline
Team Leader
Mountain Warehouse
06.2024 - Current
Process Developer
Genpact
07.2022 - 02.2024
Analyst
eClerx
06.2021 - 06.2022
Master of Management - Finance
Massey University
Bachelor of Commerce -
Chandigarh University