Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ajay Kumar

Rotorua,BOP

Summary

Resourceful Proprietor known for high productivity and efficient task completion. Possess specialized skills in strategic planning, financial management, and customer relationship building. Excel in communication, leadership, and problem-solving to drive business success.

Overview

12
12
years of professional experience

Work History

Proprietor

Harvey Norman New Zealand
, Rotorua
12.2021 - Current
  • Established relationships with vendors to ensure timely delivery of merchandise at competitive prices.
  • Conducted performance reviews with employees in order to identify areas of improvement as well as recognize outstanding achievements.
  • Developed and implemented business strategies to increase sales and profits.
  • Prepared financial statements, budgets, and forecasts for business operations.
  • Negotiated contracts with vendors for supply of product, and other resources needed for daily operations.
  • Ensured compliance with all applicable laws including Fair trading, consumer laws and safety regulations.
  • Researched potential competitors' pricing structure in order to adjust prices accordingly.
  • Developed promotional materials to advertise products or services.
  • Recruited qualified personnel through job postings, interviews, background checks.
  • Advised staff on policies and procedures related to customer service standards.
  • Identified new markets for products and services to expand customer base.
  • Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
  • Reviewed invoices from suppliers and vendors and ensured timely payment of bills.
  • Maintained records of employee attendance, payroll information, time off requests.
  • Analyzed operating costs, expenses, revenue and other financial data to ensure successful operation of the business.
  • Implemented cost-saving measures throughout the organization in order to reduce overhead expenses.
  • Scheduled staff shifts according to demand patterns in order to maximize efficiency and productivity.
  • Set pricing structures according to market analytics and emerging trends.
  • Established and maintained number of lucrative partnerships with vendors and suppliers, enabling optimal product pricing.
  • Coached and encouraged staff to achieve aggressive business goals.
  • Designed detailed business plans to outline finances, goals and operations of Franchise.
  • Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
  • Trained, coached and mentored employees to facilitate safety and consistent quality of work.
  • Maintained accurate and complete records of all business transactions and interactions.
  • Coordinated logistics and supply chain management for product distribution.
  • Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
  • Managed daily operations, including inventory control, vendor negotiations, and product pricing.
  • Conducted market research to identify trends, opportunities, and competitive threats.
  • Planned and executed promotional events to generate interest and increase sales.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Assistant Store Manager

Trust Liquor
West Auckland, Waitakere
02.2017 - 05.2017
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained a safe working environment by enforcing safety regulations.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided training to new employees on company policies and procedures.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Coached and developed store associates through formal and informal interactions.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Store Manager

Black Bull Liquor
Upper Hutt, Wellington
01.2013 - 12.2016
  • Developed relationships with suppliers to negotiate better prices.
  • Implemented efficient systems for tracking stock movement.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Planned special promotions or discounts based on market trends.
  • Organized promotional events to increase product awareness.
  • Updated POS system with new products and promotional offers.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Sales Second in Charge

Harvey Norman New Zealand
Westgate, Auckland
29/05/17 - 30/11/21
  • Assisted in leading, managing and motivating a team of sales staff to achieve store targets set by proprietor.
  • Participated in recruitment processes by interviewing potential candidates and selecting the most suitable individuals.
  • Organised promotional activities such as competitions, displays and special offers to attract new customers.
  • Ensured that the store was always well-presented and maintained high visual merchandising standards.
  • Created monthly schedules for sales staff based on workload forecasts.
  • Identified opportunities for process improvements within the store's operational framework.
  • Resolved customer complaints in an efficient manner while providing excellent customer service.
  • Attended trade shows to promote company products or services.
  • Analysed customer feedback data to make recommendations for improvement initiatives.
  • Developed effective relationships with vendors, suppliers and other business partners.
  • Provided customers with advice on products, pricing and services.
  • Reviewed daily sales reports to identify areas for improvement.
  • Trained new employees in customer service standards and product knowledge.
  • Monitored stock levels, identified discrepancies and initiated corrective action plans.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Taught new associates sales tactics and performance improvement techniques.
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Opened and closed store, set up registers and secured cash.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Supported proprietor in developing and implementing sales strategies to increase market share.
  • Managed daily administrative tasks to ensure the sales team's operations run smoothly.
  • Participated in trade shows and sales events to promote company products and services.
  • Assisted in budget preparation & management for the sales department.
  • Facilitated team meetings to discuss sales progress, targets, and strategies for improvement.
  • Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
  • Monitored competitor activity and provided detailed reports to the proprietor.
  • Facilitated communication between the sales team and other departments to ensure customer satisfaction.
  • Coordinated sales team efforts to achieve quarterly sales targets.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Gained market share in new sales performance through aggressive team training.
  • Coached, developed and motivated team to achieve revenue goals.

Education

National Diploma in Business Management - Business Administration And Management

Queens Academic Group
Auckland, NZ
05-2011

Bachelor of Arts - Political Science

DM College
India
04-2008

Skills

  • Cost analysis and savings
  • Employee Supervision
  • Purchasing and planning
  • Quality Assurance
  • Cost-control strategies
  • Operations Management
  • Customer Relationship Management
  • Training and mentoring
  • Vendor Relations
  • Revenue Generation
  • Budget Management
  • Payroll Administration
  • Business growth and retention
  • Planning and execution
  • Reporting and documentation
  • Sales oversight

Accomplishments

  • Rookie of the year (Financial Year 2021-2022)

Languages

English
Full Professional
Hindi
Professional
Punjabi
Native/ Bilingual

Timeline

Proprietor

Harvey Norman New Zealand
12.2021 - Current

Assistant Store Manager

Trust Liquor
02.2017 - 05.2017

Store Manager

Black Bull Liquor
01.2013 - 12.2016

Sales Second in Charge

Harvey Norman New Zealand
29/05/17 - 30/11/21

National Diploma in Business Management - Business Administration And Management

Queens Academic Group

Bachelor of Arts - Political Science

DM College

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Ajay Kumar