Enthusiastic Front of House Staff experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.
Overview
1
1
year of professional experience
Work History
Front of House Staff Member
Trail Kitchen
Victoria, Rotorua
03.2024 - Current
Greeted customers and answered questions about menu items and organized seating for guests in a timely manner.
Ensured compliance with health and safety regulations in the restaurant and provided exceptional customer service to ensure satisfaction.
Processed customer payments accurately and efficiently.
Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
Checked order accuracy before delivering to tables.
Resolved customer complaints promptly and professionally.
Assisted with food preparation tasks as needed and collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
Tracked inventory of supplies and communicated needs to management team.
Informed customers of daily specials and promotions available at the restaurant.
Answered phone calls from customers inquiring about take-out orders or reservations.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Caregiver
Telford-Heritage Life Care
Welbourn, New Plymouth
01.2023 - 11.2023
Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
Graduate Diploma in Engineering Highways (Level 7) - Highway Engineering
Western Institute of Taranaki
New Plymouth, NZ
02-2024
Skills
Cleanliness
Handling Complaints
Table Setting
Special diets
Phone Etiquette
Building rapport
Payment Processing
Team Collaboration
Guest Relations
Organizational Skills
Decision-Making
Attention to Detail
Point of Sale (POS) system operations
Interpersonal Skills
Timeline
Front of House Staff Member
Trail Kitchen
03.2024 - Current
Caregiver
Telford-Heritage Life Care
01.2023 - 11.2023
Graduate Diploma in Engineering Highways (Level 7) - Highway Engineering