Akanksha Midha
Whanganui,NZ
Summary
Detail-oriented and highly organised administration and operations professional with over 8 years of experience across New Zealand and India in customer service, data handling, CRM systems, and executive support. Known for maintaining confidentiality, managing multiple systems and documents efficiently, and providing dependable remote and onsite support. Proficient in Microsoft Office and experienced in supporting leadership with operational and reporting tasks.
Overview
9
9
years of professional experience
Work History
Store Assistant
4Square
03.2025 - Current
- Provided responsive customer support in a high-volume retail setting
- Maintained records, processed EFTPOS transactions, and supported inventory
- Coordinated product displays and helped streamline store operations
Optical Assistant
Specsavers
09.2024 - 02.2025
- Scheduled appointments, handled confidential patient data, and updated systems
- Supported internal communications and data entry in a busy optical clinic
- Assisted with documentation and process flow for daily operations
Student Support Coordinator (Operations Executive)
IDP Education Pvt Ltd
11.2022 - 07.2024
- Managed student records and handled sensitive documentation
- Generated and analysed performance dashboards and spreadsheet reports
- Oversaw clerical staff records, coordinated hiring and training
- Conducted regular audits, tracked invoice breakdowns, and supported HR files
Customer Service Executive (Central Operations)
Lenskart Solutions Pvt Ltd
10.2016 - 10.2022
- Created and maintained standard operating procedures (SOPs)
- Digitised and streamlined internal operations, reducing manual effort
- Tracked VM implementation, analysed data trends, and generated reports
- Provided training and support to cross-functional teams using operations platforms
Education
Bachelor of Arts -
University of Delhi
01.2015
Skills
- Administration & executive support
- Microsoft Excel, Word, Outlook, PowerPoint
- Data management & reporting
- CRM platforms (Genesys, internal systems)
- Calendar and documentation management
- Communication (written & verbal)
- Attention to detail & process improvement
- Remote working discipline & time management
- HR file & contractor record maintenance
- Microsoft Office Suite (Advanced Excel, Word, PowerPoint, Outlook)
- CRM systems – Genesys, internal HR/operations platforms
- Report creation and analysis using Excel dashboards
- File and data auditing, digital recordkeeping
- Recordkeeping and file management
- Administrative support
- Office administration
- MS office
- Data analysis
- Operations management
Languages
Hindi
Timeline
Store Assistant
4Square
03.2025 - Current
Optical Assistant
Specsavers
09.2024 - 02.2025
Student Support Coordinator (Operations Executive)
IDP Education Pvt Ltd
11.2022 - 07.2024
Customer Service Executive (Central Operations)
Lenskart Solutions Pvt Ltd
10.2016 - 10.2022
Bachelor of Arts -
University of Delhi
Additional Details
- Available: Part-time or full-time (remote)
- Work Eligibility: Valid NZ Work Visa
- Home Office Setup: Quiet workspace, unlimited NZ/AU calling available
- References: Available on request
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