Akanksha Thakur
Johnsonville,New Zealand
Summary
Dynamic and results-driven professional adept at thriving in fast-paced environments while maintaining keen attention to detail. Proven problem-solving abilities and a proactive mindset facilitate effective resolution of challenges, ensuring prompt and efficient fulfillment of customer needs. Strong interpersonal and communication skills foster positive relationships with customers and colleagues, enhancing teamwork and collaboration. Committed to continuous improvement and excellence, with a track record of successfully multitasking, prioritizing responsibilities, and delivering exceptional service under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service assistance
Woolworths
03.2024 - Current
- Deliver top-tier customer service, ensuring positive shopping experiences and handling complex inquiries with professionalism.
- Efficiently manage transactions, process refunds, and uphold company policies while maintaining high accuracy.
- Work collaboratively with cross-functional teams to drive customer satisfaction, loyalty, and operational efficiency.
Fresh food supervisor
Woolworths
10.2023 - 01.2024
- Led the fresh food department, overseeing daily operations, stock management, and compliance with health and safety regulations.
- Implemented effective inventory control strategies to reduce waste and optimize efficiency.
- Trained and mentored staff to maintain high service standards, ensuring consistent customer satisfaction.
Customer Service Associate
Teleperformance
04.2021 - 01.2022
- Managed high-volume customer interactions, ensuring timely and effective issue resolution. Delivered exceptional service by handling inbound and outbound queries while maintaining a professional and courteous approach.
- Processed orders, assisted with product inquiries, and ensured adherence to company service standards.
- Maintained accurate customer records and contributed to process improvements within the customer service team.
Education
Master’s - management
Wellington Institute of Technology Te Whare WānangaTe Awakairangi
01.2025
Bachelor’s - business management
Chandigarh Group of Colleges
01.2021
Skills
- Versatile task manager
- Liquor compliance management
- Effective interpersonal communication
- Effective issue management
- Team leadership
- Meticulous execution
- Consistently responsible
- Efficient scheduling abilities
- Proficient in client communication
- Cash handling
- Complaint handling
- Complaint resolution
Certification
License Controller Qualification (LCQ) ServiceIQ, Wellington, New Zealand — Completed June 2025 Certified in the responsible sale and supply of alcohol under the Sale and Supply of Alcohol Act 2012.
Languages
English
Full Professional
Punjabi
Professional Working
Hindi
Professional Working
Interests
- Gym Workouts
- Creative Writing
- Crafting and DIY Projects
- Team Sports
Timeline
Customer Service assistance
Woolworths
03.2024 - Current
Fresh food supervisor
Woolworths
10.2023 - 01.2024
Customer Service Associate
Teleperformance
04.2021 - 01.2022
Bachelor’s - business management
Chandigarh Group of Colleges
Master’s - management
Wellington Institute of Technology Te Whare WānangaTe Awakairangi
Similar Profiles
Stefano BettiniStefano Bettini
Work Experience Crew Member at WoolworthsWork Experience Crew Member at Woolworths
Breanna GriffithsBreanna Griffiths
Grocery Team Member at WoolworthsGrocery Team Member at Woolworths
Jessica CummingsJessica Cummings
Department Manager at WoolworthsDepartment Manager at Woolworths
Manan PokharelManan Pokharel
Proactive Services and Nightfall Team at WoolworthsProactive Services and Nightfall Team at Woolworths
Anju BhatnagarAnju Bhatnagar
Kitchen Assistant at Cashmere Home by EnlivenKitchen Assistant at Cashmere Home by Enliven