AKARERE MAMIA
Auckland,New Zealand
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail, enabling quick identification of areas for improvement, and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
24
24
years of professional experience
Work History
LOGISTICS AND COLLECTIONS ADMINSTRATOR
ACCESSABLE
MANGERE, AUCKLAND
04.2024 - 08.2025
- Processed orders accurately using company-specific software systems.
- Co-ordinated orders and arranged delivery with carrier
- Managed high call volumes while maintaining a professional demeanor.
- Conducted follow-ups to ensure customer satisfaction and service quality.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with inquiries and provided product information.
- Resolved complaints by coordinating with relevant departments for effective solutions.
Consultant
JUST WATER - DRINK SAFE
Auckland, AUK
04.2013 - 09.2023
- Serviced water coolers - Changed filters, sanitized coolers.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Maintained overall safe work environment and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Administration and Data Entry.
- Processed debit and credit card and electronic check payments.
- Managed approximately 80 Plus incoming phone calls and emails per day.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Netball Coach
01.2019 - 12.2022
- Managed Netball for Juniors Girls (Years 7-10)
Netball Coach
01.2015 - 12.2018
- Managed Netball for Juniors Girls (Years 7-10)
Customer Service Call Center Representative
Brand Developers Ltd
Auckland, AUK
05.2004 - 05.2007
Barista/Kitchen Staff Member
Acorn Cafe
Auckland, AUK
01.2002 - 11.2004
- Cleaned counters, machines, utensils, seating areas daily and kitchen Hand.
- Controlled line and crowd with quick, efficient service.
Catering Assistant
KPMG Auckland
Auckland, AUK
01.2004 - 06.2004
- Maintained regular and consistent attendance and punctuality.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Beverage Handling.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Restaurant Waiter
Manhattan Catering
Auckland, AUK
11.2003 - 05.2004
Administrator - Part-time
Home Direct
Auckland, AUK
05.2002 - 07.2002
Education
Catering Assistant -
KPMG Auckland
Auckland, AUK06.2004
H.S.I Certificate -
Mangere Employment & Technical Training
01.2002
Star Taster Courses -
Manukau Institute of Technology
01.1998
Skills
- Continuous Improvement
- Strong Customer Service
- Management Coaching
- Client Requirements Assessment
- Quality Assurance
- Timeline Development
- Enterprise network hardware and software
- Time Management
- Ability to organize and schedule work Productively to meet deadlines
- Hairdressing
- Beauty Studies
- Office Studies
- Barista
- Hospitality
- Customer Service
References
- Ray Stevens, Just Water Ltd, 021 831 342, rays@justwater.co.nz
- Kathleen Alo, Central Starz Netball Coach, 021528966, kathleen.alo@aucklandcouncil.govt.nz
- Hannah Vau, Accessable, 0212176884, hvau@accessable.co.nz
Interests Organization Management
- Mangere East Hawks Netball, Managed Netball for Juniors Girls (Years 7-10), 2015 - 2018
- Central Starz, Managed Netball for Juniors Girls (Years 7-10), 2019 - 2022
Timeline
LOGISTICS AND COLLECTIONS ADMINSTRATOR
ACCESSABLE
04.2024 - 08.2025
Netball Coach
01.2019 - 12.2022
Netball Coach
01.2015 - 12.2018
Consultant
JUST WATER - DRINK SAFE
04.2013 - 09.2023
Customer Service Call Center Representative
Brand Developers Ltd
05.2004 - 05.2007
Catering Assistant
KPMG Auckland
01.2004 - 06.2004
Restaurant Waiter
Manhattan Catering
11.2003 - 05.2004
Administrator - Part-time
Home Direct
05.2002 - 07.2002
Barista/Kitchen Staff Member
Acorn Cafe
01.2002 - 11.2004
Catering Assistant -
KPMG Auckland
H.S.I Certificate -
Mangere Employment & Technical Training
Star Taster Courses -
Manukau Institute of Technology