Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Availability
Quote
Timeline
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Akash Goel

Glenfield,Auckland

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Assistant Administrative Manager

Tech Vault Enterprise Limited
01.2021 - 07.2023
  • Monitored office supplies to order and replenish stock when necessary.
  • Used Bittrex and MS Suite to create presentations, reports and spreadsheets.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Oversee and manage complete backorder packaging process
  • Packaging process involves creating and updating packaging labels for individual customer and ensuring orders are picked up by correct transport services
  • Updating and tracking records for individual orders
  • File and retrieve office documents, records and reports to operate manual and computerized office systems for example filing papers and maintaining database
  • Update and manage website products
  • Update price, quantity and add or delete online products and process online orders

Customer Service Representative

Z R Group Limited
01.2020 - 01.2021
  • Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts or obtain details of complaint
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Education

Graduate Diploma - Applied Information Technology

Waikato Institute of Technology
Hamilton, NZ
07.2019

Bachelor of Engineering - Computer Science

Kurukshetra University
Kurukshetra
06.2015

Skills

  • Advanced MS Office Suite Knowledge
  • Back Office Operations
  • Process Optimization
  • CRM Software
  • Customer Service
  • Business Administration
  • Administrative Support
  • Time Management
  • Office Management
  • Project Management
  • Sorting and Labeling

Accomplishments

  • Confident and skilled in managing and leading a small team and getting the best from them
  • Initiative and ability to take responsibility, make decisions and achieve good results
  • Planning, organizing and time management demonstrated at my workplace
  • Pays attention to detail
  • Strong level of verbal and written communication skills demonstrated in employment and successful tertiary study
  • Keeping up to date with the latest technologies and dedicated to work in the industry
  • Administrative and presentation skills and experience developed in employment
  • Supervised team of 5 staff members.
  • Physically active, healthy and fit.

References

Rahul Gosain - Senior Manager

02040988604


Kush Mahajan - Team Lead

0224737195

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Wanderer, there is no path, the path is made by walking.
Antonio Machado

Timeline

Assistant Administrative Manager

Tech Vault Enterprise Limited
01.2021 - 07.2023

Customer Service Representative

Z R Group Limited
01.2020 - 01.2021

Graduate Diploma - Applied Information Technology

Waikato Institute of Technology

Bachelor of Engineering - Computer Science

Kurukshetra University

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Akash Goel