Akash Jangam
Ellerslie,AUK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized lead assistant builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Manager
Beneficial Insurance Limited - Pet-n-sur
06.2022 - 02.2024
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Compiled product and customer data to generate informed profit projections.
- Created reports and presentations detailing business development activities.
- Performed research to uncover potential target areas, markets and industries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Negotiated, prepared and signed contracts with clients.
- Collected data and performed customer needs analysis.
Assistant Team Leader
Vodafone - Probe Group
07.2021 - 06.2022
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach targets for specific tasks.
- Supervised 10 co-workers.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Addressed customer service overflow to reduce complaints.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Conducted new-hire trainings 4-5 times per year.
- Set incentives and realistic targets associates could achieve.
- Worked with customer service representatives to handle escalated customer issues.
- Conducted new-hire training regularly throughout fiscal year.
Outbound Sales Specialist
Vodafone - Probe Group
07.2020 - 07.2021
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Developed favorable customer service relationships and built new, robust customer bases.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Identified customers from previously untapped market sectors with innovative call strategy.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details and purchase advantages.
- Opened new accounts and documented personal, demographic and payment information in system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Service Agent
Big W - Probe Group
10.2019 - 06.2020
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided primary customer support to internal and external customers.
- Contacted customers to return routine and general calls promptly.
- Addressed customer account discrepancies and concerns.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Educated customers on company systems, form completion and access to services.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Customer Service Representative City Centre
Buy The Way Convenience Store
12.2018 - 07.2019
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Greeted customers with generosity and kindness, helping individuals locate products and enhancing shopping experience
- Completed daily paperwork on sales reporting, banking and payroll reporting
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
Education
Post-Graduation Diploma - Global Business
Auckland University of Technology
Auckland, AUKBachelor Of Business - Management And, Business
Brihan Maharashtra College of Commerce
Pune, IndiaSkills
- Prospecting
- Pipeline Management
- Mergers and Acquisitions
- Promotional Planning
- Client Consultations
- Relationship Building
- Stakeholder Communication
- Decision-Making
- Sales Presentations
- Relationship Development
- Business Development
- Pipeline Development
- CRM Platforms
- Salesforce Management
- Strategic Partnerships
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Certification
Certificate Of Vocational Course In Marketing And Salesmanship.
Timeline
Business Development Manager
Beneficial Insurance Limited - Pet-n-sur
06.2022 - 02.2024
Assistant Team Leader
Vodafone - Probe Group
07.2021 - 06.2022
Outbound Sales Specialist
Vodafone - Probe Group
07.2020 - 07.2021
Customer Service Agent
Big W - Probe Group
10.2019 - 06.2020
Customer Service Representative City Centre
Buy The Way Convenience Store
12.2018 - 07.2019
Post-Graduation Diploma - Global Business
Auckland University of Technology
Bachelor Of Business - Management And, Business
Brihan Maharashtra College of Commerce
Certificate Of Vocational Course In Marketing And Salesmanship.
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