Akasheia Poto
Hamilton,Hillcrest
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing effective multitasking and problem-solving. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
8
8
years of professional experience
Work History
Cafe Team Leader
Bp Connect Frankton
08.2023 - 03.2024
- Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless transition into the team.
- Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
- Conducted regular performance reviews for team members, offering constructive feedback and setting clear goals for personal growth within the company.
- Prepared weekly schedules and assigned tasks to team members, maintaining an organized and smooth operation.
- Maintained high standards of food safety by enforcing strict adherence to sanitation guidelines among all team members.
- Stock count
- Monitored cafe produce and products, ordered low-stock items to prevent unexpected shortages multiple times during the week.
Front Face Retail/Cafe Assistant
Bp Connect Frankton
11.2021 - 08.2023
Administrative Intern
Bp Connect Frankton
07.2021 - 11.2021
- Organized workflow and delegated tasks effectively to ensure timely completion.
- Stock count.
- Monitored office supplies, ordered low-stock items to prevent unexpected shortages.
- Processed invoices and expenses.
- Promptly receive and forward incoming communications, such as phone calls and emails from our customers, suppliers and area managers.
- Monitored and tracked budget/expenses.
- Create/update records and files to maintain document compliance.
- Safe audit, refilling coins and notes in safe.
- End of day banking through back office ensuring complete accuracy.
Front Face Retail/cafe Assistant
Bp Connect Geyser
08.2020 - 07.2021
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments
- Boosted cafe efficiency through diligent cleaning and restocking of supplies when needed during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Displayed calm and friendly manner when addressing and resolving customer issues and complaints.
- Helped customers complete purchases, locate items, and join reward programs.
Receptionist Administrator
Whakarewarewa The Living Maori Village
10.2018 - 05.2020
- Facilitated office administration and customer service to general public.
- Trained new employees on document administration procedures, increasing department efficiency and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with customers.
- Assisted customers through email,walk in or over the phone in navigating company websites and placing online bookings, improving overall user experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance of shows, tour guides and meals.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities in our busy periods, during cruise boat tour groups managing numerous tasks under tight deadlines.
- Handled cash/ eftpos transactions and maintained sales and payments records accurately.
- Monitored cash safe with multiple cash floats for each store within the village and maintained adequate cash supply.
- Maintained a clean and well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Retail Sales/ Merchandiser Assistant
Whakarewarewa The Living Maori Village
09.2017 - 10.2018
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new team members on proper merchandising techniques, contributing to overall team success.
- Stock count.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Cafe Assistant
Whakarewarewa The Living Maori Village
08.2016 - 09.2017
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Handled high-pressure situations calmly while multitasking to maintain optimal productivity levels during busy periods.
- Prepared fresh food items with natural geothermal steam by following strict company guidelines for preparation and presentation.
- Trained and supervised new staff members.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Operated cash register.
- Worked flexible schedule and extra shifts to meet business needs.
Education
First Aid Certificate -
01.2019
New Zealand Certificate in Tourism - level 2
New Zealand School of Tourism
12.2016
New Zealand Certificate in Hospitality - level 2
New Zealand School of Tourism
12.2016
NCEA Level 1 & 2 -
Rotorua Girls High School
12.2015
Skills
- Customer service 8 years
- Cost controls
- Retail experience
- Reception work
- Admin skills
- Time management
- Staff training
- Food safety knowledge
- Team Management
- Barista expertise
- Cash handling
- Multitasking
- Order processing
- Invoice processing
- Waste Reduction
- Problem-solving abilities
Timeline
Cafe Team Leader
Bp Connect Frankton
08.2023 - 03.2024
Front Face Retail/Cafe Assistant
Bp Connect Frankton
11.2021 - 08.2023
Administrative Intern
Bp Connect Frankton
07.2021 - 11.2021
Front Face Retail/cafe Assistant
Bp Connect Geyser
08.2020 - 07.2021
Receptionist Administrator
Whakarewarewa The Living Maori Village
10.2018 - 05.2020
Retail Sales/ Merchandiser Assistant
Whakarewarewa The Living Maori Village
09.2017 - 10.2018
Cafe Assistant
Whakarewarewa The Living Maori Village
08.2016 - 09.2017
First Aid Certificate -
New Zealand Certificate in Tourism - level 2
New Zealand School of Tourism
New Zealand Certificate in Hospitality - level 2
New Zealand School of Tourism
NCEA Level 1 & 2 -
Rotorua Girls High School
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