Akbar Ryan Fitriansyah
Summary
Dynamic small business owner with a proven track record at Rd first Choice, excelling in strategic planning and customer service management. Successfully built a loyal clientele through exceptional service and effective marketing strategies, while optimizing budgets and enhancing operational efficiency. Recognized for fostering teamwork and driving employee performance to achieve business goals.
Overview
8
8
years of professional experience
Work History
Small Business Owner
RD First Choice
01.2019 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Handy Man
RD First Choice
01.2018 - Current
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Performed basic landscaping tasks, such as mowing, gardening, pulling weeds.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Expanded clientele base through referrals from satisfied customers who praised my professionalism and attention to detail in executing various handyman tasks.
- Conducted thorough inspections of completed work sites to confirm adherence to safety standards and client expectations before leaving the premises.
- Assisted in the training of new handymen by sharing knowledge and best practices for completing various tasks efficiently while maintaining high standards of quality.
Education
NCEA Level One And Two -
Westlake Boys High School
Forrest Hill, AUK2016
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Project management
- Staff hiring
- Budget management
- Strategic planning
- Financial planning
- Employee performance management
- Payroll administration
- Financial administration
- Team building
- Customer service management
- Decision-making
- Teamwork and collaboration
- Customer relations
- Customer retention
References
Devin - Go1Day Painting (0226894211)
Emery - Precise Painting (0212977805)
Boydy - BuiltSmart (02102771160)
Timeline
Small Business Owner
RD First Choice
01.2019 - Current
Handy Man
RD First Choice
01.2018 - Current
NCEA Level One And Two -
Westlake Boys High School
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