Akeariu Rere
Favona,AUK
Summary
Skilled in front desk operations and patient relations, I excelled at Local Doctors Otara by enhancing workflow optimization and customer service. Leveraging expertise in Microsoft Office and problem-solving, I improved patient satisfaction and office efficiency. My proactive approach and ability to maintain professionalism under pressure have consistently resulted in positive outcomes.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Local Doctors Otara
06.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
Check-in Agent
Air New Zealand
04.2008 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Aotea College
Porirua, WGNJames Cook High School
Auckland, AUKSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- Payment Collection
- Reminder calls
- Patient Relations
- Medical Billing
- Letter preparation
- Workflow Optimization
- Medical billing and coding
- Customer Service
- Problem-Solving
- Relationship Building
- Invoice Processing
Timeline
Medical Receptionist
Local Doctors Otara
06.2020 - Current
Check-in Agent
Air New Zealand
04.2008 - 06.2020
Aotea College
James Cook High School
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