Akeroa Stenning
Hamilton,WKO
Summary
I’m a very happy content, well organised person. I am able to relate to people from all different backgrounds. I am confident in customer service and enjoy being with people. I can work independently, and I am able to use my initiative to achieve any tasks. I have come to learn and grow within the field of transportation and have found that this position has allowed me to have more of a insight into travelling, while still utilising my strength of customer service. Excellent communication both verbal and written in English Computer skills MS office knowledge in Word & Publisher. Checking and responding to emails Ability to follow instructions and work independently De-escalate situations Exceptional ability to handle customers patiently and calmly. Multitasking has never been a problem Able to work long hours when needed and be flexible
Overview
13
13
years of professional experience
Work History
Delivery Truck Driver
Gee's Transport
11.2022 - 09.2023
- Inspected vehicle before and after every trip and conducted minor repairs.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Delivered packages on time while developing new routes with concern for both safety and weather.
- Secured loads with proper strapping and bracing techniques to prevent damage to Products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivering fruit and veges to customers workplace.
- Operating pallet jack and Tail lift.
Bus Driver
NZ Bus Tauranga
06.2021 - 01.2022
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained Class 2 driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted passengers to safe loading and unloading from buses during normal transport and emergency situations.
- Interacting with Customers
Potato Harvesting/ Driver/Supervisor
Personnel Placements Ltd
03.2021 - 05.2021
- Responsible for Time sheets.
- Getting crew to and from the paddock safely and on time.
- Keeping up the basic maintenance on the PPL vehicle I'm responsible for.
- Sorting potatoes out on back of a harvester.
School Bus Driver/Urban Bus Driver
Ritchie’s Murphy’s Transport Solution Ltd
09.2017 - 03.2019
- South Auckland assigned routes which included schools runs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Working within Health and Safety guidelines.
- Check buses for any damages.
- Cash Handling.
- Resolving queries, issues and conflicts, Ensuring health and safety of all.
- Adjusting to shift changes when needed, Covering and supporting colleagues.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Cook
Laura Ferguson Rehabilitation
09.2016 - 03.2017
- Able to work within food act.
- Ensuring compliance of safe food handling process.
- Cooking and preparing food for clients with different dietary needs.
- Keeping a sanitized and orderly environment in the kitchen.
- Monitor stock and placing orders when there are shortages.
- Sets a positive environment for client relations.
- Updating Rosters.
Causal on call reliever / cook
Kids World Childcare Ltd
01.2016 - 09.2016
- Working with children 0 – 5 years
- Supervision of children
- General cleaning
- Assisting teachers with learning experiences
- Preparation of meals when needed, Ensuring safe food handling processes are adhered to at all times.
- Fulfilling dietary needs of children
FOH/Barmaid/Waitress
Mama Lina Italian Ristorante
10.2015 - 12.2015
- Maintaining a professional appearance and attitude when greeting customers and providing an exceptional customer experience which begins from our customer's first contact.
- Responsible for maintaining the day-to-day operations and standards of the restaurant, this can include serving beverages and meals.
- Ensuring standards of hygiene are maintained and that the restaurant complies with health and safety regulations..
- Liaise between the diners and other members of the staff to ensure the customer receives satisfying service and taking a pro-active approach when dealing with customer complaints.
- Process all payment types including cash, eftpos and credit cards..
- Administration duties; processing all reservations in a timely manner, familiar with MS office and telephone etiquette.
Housekeeper/Cook
Fiordland Hotel/Motel
11.2013 - 10.2015
- Greeting and checking-in guest at night
- (After-hours) and ensuring the service I provide to our guests is of a high standard., Monitor stock and place orders when there are shortages, Consistently maintaining a high level of customer service., Occasional sole charge of buffet, Supervising food/culinary daily operations., Responsible for shuttle service pick up and drop off
- (Full license), General housekeeping duties
Factory Hand
Talley’s Ltd
02.2012 - 09.2013
- Processing & packaging frozen foods
- Grading potatoes, Picking and Packing
- Machine and equipment maintenance
- Operating Machinery
Catering Temp
Acorn Recruitment
09.2010 - 11.2010
- Food Preparation this includes but not limited to Cleaning, washing, peeling, and cutting fruits, Vegetables, Meat, Poultry, and other food for optimal presentation.
- Short order cook this involved preparing fast, simple food: sandwiches, eggs, fries, burgers And other similar food the aim is to get them out as fast as possible to our hungry guest.
- Providing our customers with exceptional customer service and ensuring their needs are Catered for in a timely manner.
Skills
- Vehicle Inspections
- Paperwork Management
- Safe Driving
- Teamwork and collaboration
- Communication and interpersonal skills
- Organizational skills
- Positive Attitude
- Passenger Safety
- Passenger Assistance
- Fare Collection
- Passenger Interaction
- Elderly and Disabled Assistance
- Local Route Knowledge
- Food safety knowledge
- POS system operation
- Customer service excellence
- Food Prep
- Customer Service
- Food Preparing, Plating, and Presentation
- Kitchen Staff Supervision
- Collaboration and Teamwork
Drivers License Status
Class 2 full licence
Personal Information
Date of Birth: 11/11/74
References
- Ranga Perumbuli Arachchige-NZ Bus Regional Manager, 021 608 454
- Gaye Scott – Personnel Placements Ltd, 03 308 9675
- Marichelle Mallen-Anduyan - Fiordland Hotel/Motel, 02102429587
- Trina Tuki - Kids World Childcare, 0223194087
Timeline
Delivery Truck Driver
Gee's Transport
11.2022 - 09.2023
Bus Driver
NZ Bus Tauranga
06.2021 - 01.2022
Potato Harvesting/ Driver/Supervisor
Personnel Placements Ltd
03.2021 - 05.2021
School Bus Driver/Urban Bus Driver
Ritchie’s Murphy’s Transport Solution Ltd
09.2017 - 03.2019
Cook
Laura Ferguson Rehabilitation
09.2016 - 03.2017
Causal on call reliever / cook
Kids World Childcare Ltd
01.2016 - 09.2016
FOH/Barmaid/Waitress
Mama Lina Italian Ristorante
10.2015 - 12.2015
Housekeeper/Cook
Fiordland Hotel/Motel
11.2013 - 10.2015
Factory Hand
Talley’s Ltd
02.2012 - 09.2013
Catering Temp
Acorn Recruitment
09.2010 - 11.2010
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