Neeve Byrne
Wanaka
Summary
With over ten years customer service experience, my goal is to deliver the most quick and efficient service possible, while ensuring the customer has a positive experience. I have bountiful experience in customer facing, front of house roles, with three years in management under my belt, as well as many years barista and waitressing experience. I am also proficient in housekeeping and kitchen prep.
I made the move to Wānaka in early 2023, after four years living in Queenstown. I am extremely passionate about hiking and the environment, and am hoping to get involved in many community initiatives in the area. I have recently applied for Residency through my partner, and I aim to be here long term.
Overview
10
10
years of professional experience
Work History
Receptionist, All Rounder
Wānaka TOP10 Holiday Park
06.2023 - 04.2024
- Checking in guests and advising them about activities in the local area, ensuring a welcoming environment in reception, and ensuring guests are equipped with the information to maximise their time here.
- Answering all email and phone inquiries in a timely and professional manner
- Managing logistics for large bookings and dealing with large transactions.
- Designing signs and posters for the park and social media
- Solely responsible for the parks social media, creating content regarding the park and larger Wānaka area
- Organising the cleaning team day to day, advising them on how to make the day run as smoothly as possible.
- Record keeping of all deep cleans and unit checks
- Cleaning units
- Bike and sauna hire
- General park maintenance
Branch Manager
Fear Factory
11.2018 - 04.2023
- Organising large bookings and functions, organising invoices with accounts team
- Interviewing, hiring, and training staff
- Making Rosters
- Managing health and safety protocol for staff and customers
- Managing staff time and productivity, delegating tasks to staff
- Keeping track of monthly and yearly figures
- Large stock orders
- Dealing with all customer queries and complaints in a professional and friendly manner
- Open and shut down of the business each day
- Scaring customers.
Waitress, juice counter, till manager
Page 27 Café
03.2018 - 10.2018
- Training new staff members
- Cash handling/till managing
- Food prep and stock orders
- Set up and close down of the café each day
- Providing fast and efficient service in one of the busiest cafés in Alice Springs.
Waste Disposal and Recycling Management
Rainbow Serpent Festival
01.2017 - 01.2018
- Setting up recycling centers and organising logistics to create the most efficient workspace possible
- Training volunteers, delegating tasks
- Bin and reusables collection
- Sorting through as many bins as possible as quickly as possible in order to separate as much recycling as we could
- Helping organise large groups of people into teams for end of event cleanups
- Radio Communications and stepping in during health emergencies for patrons.
Tour guide, Barista, Waitress
Angkerle Atwatye, Standley Chasm Kiosk
04.2017 - 11.2017
- Guiding tourists through to the Chasm and giving them a comprehensive explanation of the area's rich historical and cultural significance
- Setting up buffets when large tour groups came through
- Booking travellers into and managing the camping area
- Training staff
- Food prep and kitchen hand
- Setting up and shutting down of the kiosk each day, whilst being on call 24hrs a day in case of emergency
- Due to being situated in the middle of the Larapinta trail, 230 kilometre hike, I often dealt with injured hikers and provided first aid.
Shift Supervisor
Subway, Harts Spar Clonakilty
11.2016 - 04.2017
- Large amounts of food preparation
- Stock take
- Being responsible with all food produced, making sure everything was labelled correctly and that anything out of date was disposed of
- Customer Service
- Cash handling
- Deep cleaning and sterilisation of kitchen.
Customer Service advisor for revenue Local Property Tax
Abtran, Mahon Point
09.2014 - 02.2015
- Explaining complex information to customers in a manner they could understand
- Handling large transactions over the phone and being discreet with customers' personal information
- Dealing with irate callers in a calm and professional fashion.
Skills
- Excellent written and verbal communication skills
- Management experience
- Good at multi-tasking
- Proficient in Microsoft Word and Excel
- Excellent organisational skills
- Barista experience
- Dependable and Responsible
- Decision-Making
Timeline
Receptionist, All Rounder
Wānaka TOP10 Holiday Park
06.2023 - 04.2024
Branch Manager
Fear Factory
11.2018 - 04.2023
Waitress, juice counter, till manager
Page 27 Café
03.2018 - 10.2018
Tour guide, Barista, Waitress
Angkerle Atwatye, Standley Chasm Kiosk
04.2017 - 11.2017
Waste Disposal and Recycling Management
Rainbow Serpent Festival
01.2017 - 01.2018
Shift Supervisor
Subway, Harts Spar Clonakilty
11.2016 - 04.2017
Customer Service advisor for revenue Local Property Tax
Abtran, Mahon Point
09.2014 - 02.2015
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