AKIKO IIZUKA
Auckland
Summary
Personable and positive with strong communication and customer service skills, adaptable in fast-paced environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth. Fluent in both Japanese and English having worked in Japan, New Zealand and Singapore.
Overview
33
33
years of professional experience
Work History
Sales Assistant
Torpedo7
11.2020 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Merchandiser
Fonterra Co-operative Group
10.2019 - 11.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Onboard service Crew
Fullers Ferries
10.2018 - 11.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
Senior Sales Assistant
Kathmandu Outdoor Clothing
07.2012 - 10.2018
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Proactively sought out training programs to enhance product knowledge and improve overall job performance as a Senior Sales Assistant.
- Managed a diverse team of junior sales assistants, providing coaching and professional development opportunities.
Conference Administrator
InterCall
06.2011 - 03.2012
- Provided remote assistance for customers, enabling timely resolutions to complex technical problems.
- Conducted regular follow-ups with customers post-resolution to ensure ongoing satisfaction and identify areas for further improvement or training requirements.
- Managed high-volume support tickets, effectively prioritizing tasks to maximize productivity and customer satisfaction.
- Delivered training sessions to new employees, resulting in improved performance and faster integration into the team.
Senior Sales Assistant
Kathmandu Outdoor Clothing
05.2005 - 05.2011
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Proactively sought out training programs to enhance product knowledge and improve overall job performance as a Senior Sales Assistant.
- Managed a diverse team of junior sales assistants, providing coaching and professional development opportunities.
Sales Assistant
Lake Haven Café and Crafts Ltd
12.2004 - 04.2005
- Processed transactions accurately while maintaining a high level of customer service.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Sales Assistant
You Power Co. Ltd
05.2003 - 06.2004
- You Power Co Ltd designs, produces and distributes decorative art products in Japan.
- The sales assistant role was responsible for providing administration support to the regional sales managers.
- The role involved liaising with wholesale clients via telephone and email, processing client orders and resolving client queries.
Sales Assistant
O.K. Gift Shop
03.2001 - 09.2001
- Selling souvenirs and high quality branded clothing to Japanese tourists visiting New Zealand.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Wedding coordinator
Hotel Edomont
04.1992 - 03.2000
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Supervised personnel and directed in wedding task administration and completion.
Education
Diploma - English Language
The University of Waikato
Hamilton, New Zealand01.2000
Diploma - English with honours
Kanda Institute of Foreign Language
Tokyo, Japan01.1992
High School Diploma -
Sakai High School
Gunma, Japan01.1989
Skills
- Excellent customer service
- Retail and hospitality experience
- Sales expertise
- Opening and closing procedures
- Point of sale operation
- Stock management
- Excellent communication and interpersonal skills
- Reliable and responsible
- Team support and assistance
PERSONAL DETAILS
Fluent in Japanese and English
Timeline
Sales Assistant
Torpedo7
11.2020 - 12.2024
Merchandiser
Fonterra Co-operative Group
10.2019 - 11.2023
Onboard service Crew
Fullers Ferries
10.2018 - 11.2020
Senior Sales Assistant
Kathmandu Outdoor Clothing
07.2012 - 10.2018
Conference Administrator
InterCall
06.2011 - 03.2012
Senior Sales Assistant
Kathmandu Outdoor Clothing
05.2005 - 05.2011
Sales Assistant
Lake Haven Café and Crafts Ltd
12.2004 - 04.2005
Sales Assistant
You Power Co. Ltd
05.2003 - 06.2004
Sales Assistant
O.K. Gift Shop
03.2001 - 09.2001
Wedding coordinator
Hotel Edomont
04.1992 - 03.2000
Diploma - English Language
The University of Waikato
Diploma - English with honours
Kanda Institute of Foreign Language
High School Diploma -
Sakai High School
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