Akila Meepe Ganithage
Wellington
Summary
Results-driven professional with expertise in customer relationship management, marketing strategy, and project management, dedicated to delivering exceptional service and optimising processes to achieve organisational goals. Adept at fostering strong client relationships, streamlining operations, and enhancing team collaboration to drive performance. Known for reliability, adaptability, and a passion for creating positive client experiences while maintaining high standards in dynamic environments.
Overview
13
13
years of professional experience
Work History
Supervisor
Zambrero
09.2023 - Current
- Performed cash handling activities and secured cash flow reporting to senior management
- Managed supplier contracts for stock and inventory
- Provided excellent guest service, maintaining high restaurant standards and a comfortable dining environment
- Led staff training, supervision, and performance evaluations
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Temp Support Worker
Key Skills Recruitment
12.2022 - 09.2023
- Resene Limited: Supported the daily test pod operations
- Rittal Ltd: Assisted in assembling IT enclosures for the telecommunications market
Fundraiser
Public Outreach
10.2022 - 12.2022
- Raised significant funds by developing and executing effective fundraising campaigns.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
- Secured major donations for various programs through donor cultivation and relationship building.
- Generated increased revenue by identifying new potential donors and implementing targeted outreach strategies.
- Offered a managerial role for demonstrated leadership skills with sponsorship for New Zealand residency.
Kitchen Hand
Ibis Wellington
08.2022 - 09.2022
Assistant Accounts Coordinator
CFO Plans Inc
10.2019 - 03.2021
- Managed payment processing for a US-based client, specializing in e-check transactions
- Ensured timely payments and maintained internal databases with accurate information
- Resolved import/export issues and collaborated with teams to optimize campaigns
- Managed client communications to uncover financial account needs
Assistant Accounts Coordinator
Talentshell.US (Pvt) Ltd
03.2019 - 10.2019
- Worked with the top management's team as a member to mostly work closely with the Sales manager for a year to help with their small projects to achieve pre set targets and business goals
- Evaluated marketing strategies for alignment with business objectives
- Managed billing, accounts payable/receivable, and created campaign reports
- Worked on a shareholder project which brought ideas that are valuable for boosting company performance levels while creating ways to identify the relevant customer groups to increase our client base with the support given.
Associate
HSBC
07.2016 - 01.2018
- Collaborated closely with the Assistant Vice President of our department to support new projects, including initiatives aimed at streamlining workloads through the implementation of innovative systems and IT support etc.
- Provided accurate pricing data and rectified errors with relevant teams
- Managed stakeholder communication across multiple regions and conducted staff training
- Conducted individual and team training on quality assurance, new implementations, and process backups.
- Presentation of projects and other working areas for stakeholders when necessary.
Marketing Executive
AV Lab Entertainment (PVT) Ltd
09.2012 - 06.2016
- Planned and coordinated corporate and private events, including beach parties, club events, and themed gatherings such as Halloween, ensuring seamless execution and exceptional client experiences.
- Handled client communication, managing inbound and outbound calls and scheduling appointments.
- Provided office support, including creating promotional materials such as brochures and newsletters.
- Engaged, informed and supported staff on media and marketing outcomes.
Education
Post Graduate Diploma in Business Management - Marketing, Innovation, and Entrepreneurship
Whitireia Community Polytechnic
Wellington, WGN06.2023
Master of Business Administration -
University of Gloucestershire
Cheltenham, England02.2022
OTHM Level 7 Diploma in Strategic Management and Leadership -
Kensley Graduate School
Kollupitiya, Sri Lanka04.2020
Skills
- Effective Communication
- Time Management
- Adaptability
- MS Office
- Team Work
- Multitasking
- Interpersonal Skills
- Decision-making
- Attention to detail
Accomplishments
Top Performing Team Award at HSBC (HDPL), Sri Lanka – 2017
Timeline
Supervisor
Zambrero
09.2023 - Current
Temp Support Worker
Key Skills Recruitment
12.2022 - 09.2023
Fundraiser
Public Outreach
10.2022 - 12.2022
Kitchen Hand
Ibis Wellington
08.2022 - 09.2022
Assistant Accounts Coordinator
CFO Plans Inc
10.2019 - 03.2021
Assistant Accounts Coordinator
Talentshell.US (Pvt) Ltd
03.2019 - 10.2019
Associate
HSBC
07.2016 - 01.2018
Marketing Executive
AV Lab Entertainment (PVT) Ltd
09.2012 - 06.2016
Post Graduate Diploma in Business Management - Marketing, Innovation, and Entrepreneurship
Whitireia Community Polytechnic
Master of Business Administration -
University of Gloucestershire
OTHM Level 7 Diploma in Strategic Management and Leadership -
Kensley Graduate School
Similar Profiles
Suchitra BabuSuchitra Babu
Team leader at ZambreroTeam leader at Zambrero
Reshav KumarReshav Kumar
Supervisor at ZambreroSupervisor at Zambrero
Jaskaran SinghJaskaran Singh
Shift Supervisor at ZambreroShift Supervisor at Zambrero