Aki Luke Toomata
Massey,New Zealand
Summary
Dynamic and reliable professional with experience at Menzies Aviation, excelling in customer service and aircraft safety. Proven ability to adapt to diverse situations while maintaining attention to detail and a positive attitude. Skilled in problem-solving and multitasking, ensuring passenger comfort and safety during high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ambassador Front House
Menzies Aviation
Mangere , Auckland
11.2023 - Current
- Assist special needs passengers, including unaccompanied minors and those requiring wheelchairs, ensuring their comfort and safety throughout the airport.
- Help at the check-in, including queue management, and aiding in the removal and collection of fragile items.
- Support gate operations to ensure efficient pre-boarding processes, and help locate missing passengers as needed.
- Maintain confidentiality regarding employee and customer information, and other sensitive company matters.
- Uphold a positive customer service approach in interactions with employees, teammates, subcontractors, and internal departments.
- Execute additional duties as assigned by the General Manager of Auckland, ensuring tasks are completed timely, accurately, and in line with the company policies and procedures.
- Exercise responsible care for personal health and safety, as well as the safety of others affected by work actions or omissions.
- Work safely, and ensure the security of passenger property.
- Adhere strictly to airport rules and regulations.
- Conducted research to identify target audiences for campaigns.
- Maintained professionality and efficiency while working closely with leadership.
Security Event Staff Member
P4G Security
City CBD, Auckland
02.2023 - 09.2023
- Patrolled crowds during events to preserve order and promote security.
- Managed access points throughout the event space to ensure only authorized personnel entered secure areas.
- Maintained high levels of alertness throughout shifts.
- Ensured that all attendees followed safety protocols and security regulations.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.
- Assisted with crowd control, emergency response, and evacuation procedures when necessary.
Storekeeper
FourSquare supermarket
Swanson, Auckland
03.2021 - 02.2023
- Provided assistance in loading and unloading trucks when needed.
- Updated and maintained store signage and displays.
- Determined quantities of stock needed to replenish departments' supplies.
- Resolving any customer complaints in a professional manner.
- Cleaned shelves, counters and tables to maintain organized store.
- I counted the money in the tills, making sure it was ready for the next day.
- Maintained records related to sales for store management.
- Tracked sales performance and reported results to store management.
- Greeting customers upon arrival to the store.
- Assisted in training and mentoring new staff members.
Education
Certificate in Travel And Tourism – Level 3, Level 4 -
International Travel College of New Zealand
12.2023
Cabin Crew Certificate -
12.2023
Art, English, Sports Science, Media, Architecture
Liston College
West Auckland 12-2022
NZQA Level 3 -
12.2022
NZQA Level 1 & 2 -
12.2021
Skills
- Fluent in spoken English
- Fluent in written English
- Flexible for shift work
- Attention to detail
- Self motivation
- Customer service
- Knowledge of aircraft safety and procedures
- Problem-solving abilities
- Efficient
- Reliable
- Well-presented
- Multitasking
- Team player
- Positive attitude
- Adaptability to diverse situations
- Leadership
References
- Sarndra, Sandra@itc.co.n, 9 373 5510
- Kirsten, Kirsten@itc.co.nz, 9 373 5510
- Gemma
- Kelly Graham, HR Menzies
Hobbies and Interests
- Traveling
- Spending time with friends
- Playing rugby
- Lifting weights
Volunteer Experience
- Assist in rugby training for ages 8 and 10 for Waitakere Rugby Club on weekdays
- Organized and led rugby training sessions for children aged 8 and 10
- Foster a positive and supportive environment to encourage skill development and teamwork
- Assisted in coordinating rugby events and matches for young players
- Communicated with parents to provide updates on player progress and upcoming activities.
Personal Information
Date of Birth: 10/30/04
Certification
- First Aid Level 2
- Travel and Tourism Levels 3 and 4
- NCEA Level 1, 2, and 3
- Full driver's license
Timeline
Ambassador Front House
Menzies Aviation
11.2023 - Current
Security Event Staff Member
P4G Security
02.2023 - 09.2023
Storekeeper
FourSquare supermarket
03.2021 - 02.2023
Certificate in Travel And Tourism – Level 3, Level 4 -
International Travel College of New Zealand
Cabin Crew Certificate -
Art, English, Sports Science, Media, Architecture
Liston College
NZQA Level 3 -
NZQA Level 1 & 2 -
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