Summary
Overview
Work History
Education
Skills
References
Timeline
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Akshat Duggal

Te Rapa,WKO

Summary

I am eager to advance my career in the management position particularly in New Zealand, by contributing top-tier talent. As a highly motivated individual, I am seeking opportunities to further develop my skills and make significant contributions to a respected organization. I am dedicated to delivering quality results and take great pride in my work Team Leader experienced in directing activities in [Type] setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.

Overview

11
11
years of professional experience

Work History

Contractor

NZ Post
04.2020 - Current
  • My duties and responsibilities in this role are to drive safely and deliver products within deadline
  • Analyze delivery address, determine appropriate routes and maintain schedule
  • Report any accidents or injuries to supervisor immediately
  • Work with support team to provide exceptional customer services and address customer concerns
  • Adhere to company operating policies and procedure
  • Provide special care in delivering fragile and hazardous products.
  • Identified areas for cost reduction, leading to significant savings without compromising quality.

Team Leader

Chameleon customer contact (Mercury Energy)
08.2016 - 05.2018
  • My duties and responsibilities in this role are to manage the sales team, which involves training and developing sales representatives, to make sure they can achieve their sales targets and KPIs
  • I was assigned with an area of Waikato, Bay of Plenty and Thames
  • Duties: Conducting daily reviews and feedback sessions with agents
  • Allocation management
  • Data integrity checks for supply agreements
  • Training agents if there is any alteration in products
  • Provide timely feedback to management about product and team performance.

Team Leader

U Buy
02.2016 - 05.2016
  • My duties and responsibilities in this role were to manage the team and maintain customer relationships
  • At the same time, I must complete my targets and motivate my team and guide them the right path so that they can also contribute as much as they can.

Senior Sales Consultant

Salmat (Sales force NZ)
04.2015 - 11.2015
  • My duties and responsibilities in this role were to deliver the best customer service and resolve the customer issues with appropriate solution
  • My key tasks were sales, win backs, daily report sheet, and sales report drafting.
  • Established strong client relationships for increased customer loyalty and repeat business.
  • Conducted regular training sessions on product knowledge, enabling team members to effectively sell complex solutions.
  • Negotiated contracts with clients, securing favorable terms to drive profitability.
  • Championed a culture of continuous improvement by regularly seeking feedback from colleagues and customers alike.

Assistant Manager

Kotak Mahindra Bank
06.2013 - 04.2014
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.

Owner/Operator Truck Driver

Self Employed
03.2019 - 05.2022
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.

Education

Electronics and Communications Engineering -

ACET

Graduate Diploma in Strategic Management (Level-7) -

Wintec
01.2015

Skills

  • Excellent Communication Skills
  • Salesman of the Weeks for Mercury (NZ)
  • Proficient in Microsoft office
  • Handling campaign
  • Developing and Implementing Strategies and Marketing Policies
  • Hard Working Individual
  • Target Driven
  • Ability to Prioritize
  • Top Sales Manager (NZ)
  • A high standard of professionalism in my work
  • The ability to remain calm and focused
  • The ability to quickly identify and resolve client queries
  • Able to work autonomously and in a team environment
  • A good sense of humor and the willingness to be part of a team

References

On Request

Timeline

Contractor

NZ Post
04.2020 - Current

Owner/Operator Truck Driver

Self Employed
03.2019 - 05.2022

Team Leader

Chameleon customer contact (Mercury Energy)
08.2016 - 05.2018

Team Leader

U Buy
02.2016 - 05.2016

Senior Sales Consultant

Salmat (Sales force NZ)
04.2015 - 11.2015

Assistant Manager

Kotak Mahindra Bank
06.2013 - 04.2014

Electronics and Communications Engineering -

ACET

Graduate Diploma in Strategic Management (Level-7) -

Wintec

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