Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Akshata Chalke

Mount Roskill,AUK

Summary

  • PROFILE SUMMARY

I am self-driven and able to excel in a team because of good communication skills that ensure interaction with stakeholders and other cross-functional teams without any difficulties. With strong academic qualifications and more than seven years of varied experience as a versatile professional, could acquire valuable insights within the domains of insurance, logistics, human resources, health and fitness, travel and hospitality, education, banking, and e-commerce. It involves detailed business process analysis, requirements gathering, and data-driven decision-making. Excel in the identification of areas where process improvements can be made to bring efficiency and productivity. The ability to interpret complex business requirements into effective IT projects makes a strong asset to an organization needing a committed and results-oriented leader and contributor for their IT projects and initiatives.

  • TECHNICAL SKILLS
  • Managing, monitoring, and recording requirements along the course of a project.
  • Illustrating systems and processes with flowcharts, use case diagrams, and other visual aids.
  • Business process mapping and analysis for increased efficacy and efficiency.
  • Overseeing project planning, scheduling, and progress monitoring.
  • Managing backlogs, facilitating scrum practices, and adopting agile principles.
  • Ability to apply several SDLC (Software Development Lifecycle) techniques, such as Agile, Hybrid and Waterfall, to projects.
  • Knowledge of APIs (Application Programming Interface) integration, Power BI, Customer relationship management (CRM), and enterprise resource planning (ERP).
  • Ability to create spreadsheets, presentations, and documents to facilitate communication and analysis.
  • Skilled in Axure RP 9, Justinmind, and Figma tools for wireframing.
  • Experienced in using TFS (Team Foundation Server) and JIRA for project management.

Overview

12
12
years of professional experience

Work History

Restaurant Crew Member

KFC
Auckland
08.2023 - Current
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Contributed to 20% higher sales by upselling menu items and promoting daily specials to customers
  • Supported management in training new crew members
  • Handled cash transactions accurately, ensuring balanced registers at shift end.
  • Skilled at working independently and collaboratively in a team environment.

Senior Business Analyst

NeoSOFT Technologies Ltd
12.2020 - 07.2023
  • Performed pre- and post-sale tasks, such as drafting scope documents, and developing project evaluation and proposals
  • Handled around 5-6 requirements in a week and achieved to complete proposals without any delays
  • Designed Requirement Gathering Plans for projects, and steps for efficiently obtaining and recording customer requirements
  • Led client meetings to gather requirements for the project, and converted into Software
  • Requirement Specifications (SRS) or Functional Specification Documents (FSD)
  • Designed wireframes to visually represent functional elements and business flow to cover project structure
  • Conducted gap analysis, identified and addressed change requests, and worked with business stakeholders throughout User Acceptance Testing (UAT)
  • Mentored and trained the team to successfully contribute to the project's success.

Business Analyst

BrainVire Infotech Pvt. Ltd
05.2016 - 08.2020
  • Performed pre- and post-sale tasks, such as drafting scope documents, and developing project evaluation and proposals
  • Facilitated client meetings to gather project requirements and translated them into functional
  • Specification Documents (FSD) or Software Requirement Specifications (SRS) for development teams
  • Designed wireframes to visually represent business flow and functional elements, ensuring clear understanding of project's structure and user experience
  • Worked as a tester during the first stages of testing to guarantee quality prior to releasing to clients for User Acceptance Testing (UAT)
  • Maintained smooth communication and timely progress throughout the project's design and development phases by coordinating with the development team.

System Administrator

Ideal Edusystem Pvt. Ltd
08.2012 - 04.2014
  • Supervised computer systems and technical equipment, making sure systems functioned properly
  • Executed live lecture streaming schedule that guarantees the timely delivery of instructional material
  • Managed around 15 remote centers and their incoming calls for system support.
  • Transferring recorded data to approved devices, arranging prompt dispatch, and liaising with the leaders of the remote centers.

Education

Masters - IT Project Management

Auckland University of Technology
Auckland, AUK
06.2024

Master of Science - Information Technology

Mumbai University
Mumbai, India
04.2015

Skills

  • PERSONAL SKILLS
  • Active Listening and Communication Skills:
  • Understand what the stakeholders are saying
  • Clearly conveying information and ideas to stakeholders, both orally and in writing
  • Problem Solving: Identify problems and evaluate those and propose effective solutions
  • Team Leading Skills: Helping the team and taking ownership of the outcomes
  • Technical understanding: Understand the technicalities of the software requirements and suggest
  • Alternatives if available
  • Multi-tasking and Prioritization: Identify and rank tasks based on their importance and urgency
  • In achieving project goals
  • Quick Learner: Ability to quickly understand and learn new things
  • Time Management: Efficient in use of resources and timely delivery of solutions that meet
  • Business needs
  • Facilitation: Conduct meetings and facilitate productive meetings

Interests

ACHIEVEMENTS INTERESTS , Learn new things, Listening Music, Cooking, Exploring new location and culture

Timeline

Restaurant Crew Member

KFC
08.2023 - Current

Senior Business Analyst

NeoSOFT Technologies Ltd
12.2020 - 07.2023

Business Analyst

BrainVire Infotech Pvt. Ltd
05.2016 - 08.2020

System Administrator

Ideal Edusystem Pvt. Ltd
08.2012 - 04.2014

Masters - IT Project Management

Auckland University of Technology

Master of Science - Information Technology

Mumbai University
Akshata Chalke