Hi, I’m
AKSHAY DHAWLE
13A Ulster Road Blockhouse Bay
Summary
A results-driven Head Operations Manager with extensive experience in hotel, resort, and facility management. Adept at handling owner relations, maintenance coordination, financial oversight, and compliance while ensuring excellent customer service. Skilled in relationship management, dispute resolution, and operational efficiency. Now seeking a Property Manager role to leverage my expertise in managing residential portfolios and driving tenant satisfaction.
Overview
19
years of professional experience
Work History
Bruce Pulman Park Trust
Head of Operations
11.2023 - Current
Job overview
- Oversee daily operations and property management for a large multi-use park.
- Handle tenant relations and coordinate maintenance requests to ensure timely resolutions.
- Conduct regular site inspections to uphold health & safety standards.
- Liaise with tenants, vendors, and contractors to ensure smooth operations.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Work closely with stakeholders to ensure seamless service delivery.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Marsden Hotels and Resort
Resort Manager
11.2021 - 11.2023
Job overview
- Managed day-to-day hotel operations, including guest services, housekeeping, maintenance, and front desk.
- Oversaw tenant/guest relations, ensuring compliance with regulations and property policies.
- Conducted property inspections, maintenance coordination, and safety compliance.
- Handled budgeting, financial reporting, and cost control to optimize operations.
- Trained and mentored staff to enhance service standards and resolve disputes efficiently.
- Coordinated with sales & marketing teams to maximize occupancy and revenue.
The Sebel Auckland Manukau
Front Office Manager
07.2018 - 11.2021
Job overview
- Managed guest relations, front desk operations, and property inspections.
- Oversaw financial controls, budgeting, and payroll processing.
- Conducted performance reviews and training for front office teams.
- Ensured regulatory compliance and health & safety adherence.
- Coordinated maintenance requests and property condition reports.
Grand Millennium Hotel
Assistant Manager Front Office
12.2014 - 07.2018
Job overview
- Managed reservations, occupancy, and revenue optimization.
- Conducted property inspections and ensured compliance with operational standards.
- Trained and mentored staff in guest relations and issue resolution.
Grand Millennium Hotel
Night Manager Front Office
02.2012 - 12.2014
Job overview
- Supervised night shift operations, security, and guest services.
- Managed incident reports and dispute resolutions.
Grand Millennium Hotel
Night Audit Front Office
12.2010 - 01.2012
Grand Millennium Hotel
Porter, Concierge, Front office
09.2010 - 12.2010
Sheraton Erie Bayfront Hotel
Front Desk Associate, Night Auditor
03.2009 - 02.2010
Taj Lands End
Industrial Trainee
03.2006 - 10.2006
Education
Auckland University of TechnologyAuckland, AUK
Post Graduation from International Hospitality Management
05.2011
International Hotel Management InstituteSwitzerland
Bachelor of Arts from Hotel & Tourism Management
12.2008
Kohinoor-IMI School of ManagementMumbai India
Higher Diploma from Hospitality Management
05.2008
Skills
- Property management & Stakeholder coordination
- Entry & exit inspections, property condition reports
- Portfolio & maintenance management
- Exceptional customer service & relationship management
- Financial reporting & budgeting
- Strong administrative & organizational skills
- Proficient in MS Office, PMS (Hotels), and CRM systems
- Operational excellence
- Guest satisfaction
- Effective multitasking
Timeline
Head of Operations
Bruce Pulman Park Trust
11.2023 - Current
Resort Manager
Marsden Hotels and Resort
11.2021 - 11.2023
Front Office Manager
The Sebel Auckland Manukau
07.2018 - 11.2021
Assistant Manager Front Office
Grand Millennium Hotel
12.2014 - 07.2018
Night Manager Front Office
Grand Millennium Hotel
02.2012 - 12.2014
Night Audit Front Office
Grand Millennium Hotel
12.2010 - 01.2012
Porter, Concierge, Front office
Grand Millennium Hotel
09.2010 - 12.2010
Front Desk Associate, Night Auditor
Sheraton Erie Bayfront Hotel
03.2009 - 02.2010
Industrial Trainee
Taj Lands End
03.2006 - 10.2006
Auckland University of Technology
Post Graduation from International Hospitality Management
International Hotel Management Institute
Bachelor of Arts from Hotel & Tourism Management
Kohinoor-IMI School of Management
Higher Diploma from Hospitality Management
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